We visit this very friendly hotel once or more per year. The reception staff are always helpful trying to find the type of room we prefer. The room, restaurant , bar , and pool/ beach activities , staff are all very good , if you engage with them. The rooms are 4 star fittings wise , but if anything needs a little maintenance, just mention it to the room cleaning staff. The main restaurant food buffet is always fresh, plentiful and varied. The other a la carte restaurants are good quality , and a nice change up during the week. The location is near the heart of the wonderful El Gouna community, which has a European vibe about it. The pools are heated , but a free boat trip to Zeytouna beach is recommended for variety and sea breezes.