Hotel Paso Del Norte, Autograph Collection

I have stayed at this hotel multiple times, my most recent visit was an exception to the rule of excellent. We arrived to our room and a horrible smell of sewage hit us even my daughters didn't wanna go in the room. I called guest services and they had a valet switch our rooms in about 5 minutes and even upgraded us to a better room. Which I wasn't expecting but made up for that weird moment. Other than that our other stays are always pleasant and now I know if something goes wrong they'll go above and beyond to fix it! We've also visited the restaurants and they are a good place to eat and the location for us is 100% the best. Employees are also always friendly and helpful. Will recommend and continue to stay here in the future

The hotel elevator was so slow during peak hour on Friday night, it took us 15mins wait to get from P2 garage to lobby on first floor for check in, then another 10mins wait to go up to our room. We stayed in the room next to the staff/house keeping room. Every time the staff comes in and out and shutting their door, it would sent a vibration and shake our room door as well. We did not sleep well that night.

It was very good I highly recommend it. The bar was beautiful and the whole hotel feels like doesn’t belong to such small city.

This hotel is everything Texas! Major investments on the Western decor - I felt like I was in the wild west (plus wifi). The gym was amazing, facilities were well kept. Food options were just so/so. This hotel is ine of the best aspects of El Paso! In the heart of downtown, walkable to shopping, entertainment abd public transportation.

When we arrived the hotel was bustling with delegates from the college football bowl convention, which was interesting, they had a big party in the street with a drone show just down the street from the hotel, however the pool was closed fro maintenance during this time? The valet was prompt and charged our electric car, We were upgraded to a suite from a standard room, probably because it was the only room available, I had asked to have the stay linked to my Marriot bonvoy points, Which I was assured it would be. We needed to extend our stay by a couple of days and here is where the issues started, because I had initial booked with *******, I would not be able to get the same room at the same price, even though I was upgraded, and I would not receive Marriot points fro the first two days. We were not given the option to move rooms, but I doubt we would have wanted to. The hotel itself was decent, or room was ok but a little or the tired side. There are two great bars one off the lobby and one on the 10th floor by the pool and gym. My wife used the Spa and would recommend it although it was on the pricier side with respect to the type and duration of treatments offered. We did not eat in the hotels there are many local restaurants that provide excellent food and reasonable prices. There is a Cigar lounge, the staff are welcoming and attentive, We did have to ask for fresh towels etc on two occasions, and the housekeeper entered even with the do not disturb sign up. and the door jamb inside our room was split so our door would move anytime another guest opened or closed their door in the same hallway as the air pressure changed which was annoying, we did bring this up with the front desk but didn't see anyone from maintenance. In summary it was probably still a great place to stay if you are in El Paso, but since been told by locals that hotel Indigo is the place to go.

Beautiful historic downtown hotel. The room was very clean and comfortable. It was great to be able to walk to and from a show at the Plaza Theater. I’m sure we will be staying here again!!

This place is only good to stay out of you are going to an event there otherwise id go somewhere else alot of activity through the night

nice in house steakhouse