I want to record my total disagreement with the trea**ent received by this establishment in the event of a cancellation due to major causes. The same day I entered I had to cancel due to Covid. Through the Booking reservation page I not only proceeded to request a change of date since I was still interested in returning, but I also assumed the cost of the first night. This occurred on the same day of arrival (not the next day as the establishment claims). Result: I couldn't go up for health reasons. I requested a new date (which I never heard back from). I assumed paying for the first night and \"according to the establishment's policy\" and clearly ignoring the procedures carried out, they charged me 100% of the cost. Is it preferable to go up with covid? I will have to review it in your \"reservation policy\". Honestly, and with all the years I have been going up to Andorra, I have not come across such an unprofessional response.
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