Guest User
September 8, 2024
Hotel is in a beautiful setting, close to Skala for its beaches, restaurants and shops and the staff at the hotel are lovely. Lovely large pool also and despite the lack of a 'beach' the area for accessing the sea was beautiful. With sunloungers on patio areas and steps into the sea. One serious word of warning though.... this hotel is on a serious hill so if you don't like steps or steep inclines to get anywhere eg: pool to restaurant... do not book the Apostolata! With regards the staff - special shout out to lady who ran the restaurant (who's name we never caught but she also worked at the ice cream shop in Skala), Panos at the pool bar and Lenny for the entertainment. BUT.. we won't be returning for various reasons. Hotel does need some updating and tlc. It's not 5* by any stretch of the imagination. The decking around the pool is warped, with trip hazards in many areas and at least two sets of steps out of the pool need refixing as they are precarious. The food in the buffet restaurant is passable at best - but did result in many guests including one of our party contracting food poisoning (expensive trip to doctor and antibiotics required). We ate out on many nights to avoid the situation recurring, which is not what you expect from an all inclusive resort and ended up making the holiday more expensive than expected. We saw many of the lunchtime dishes being reserved at dinner time.... not great in a hot climate! And with regards all-inclusive... it really isn't. If you want any 'normal' cocktails - eg: Pina Colada or Aperol Spritz which would usually be included, these were extra cost. If you want to eat lunch at the pool bar (rather than facing the steps up to the buffet restaurant), there was a very limited menu only available before 11.30 or after 2.30pm. A more extensive but chargeable menu was available, and to eat between 11.30 and 2.30 was also chargeable. The entertainment was pretty much Lenny and his sidekick. They were great fun and they did a good job, but we would have expected some 'bought in shows' not just karaoke, pick your own music night and music quiz. We were unlucky to be allocated room 511 which was directly underneath the bar and entertainment area. We could literally hear everything happening in the bar... and we were able to do the music quiz one night (when recovering from food poisoning) from our bed! The staff at the front desk were fantastic when we asked to move owing to the noise issues and promptly upgraded us to a jacuzzi suite which was hugely appreciated. No issues at all with customer service or the staff.. but I would suggest that the rooms under the bar area are used for staff rather than paying guests as there is no sound proofing whatsoever to avoid guest disatisfaction in the future. In general, it was an OK hotel, with lovely staff and great views. But we booked all inclusive assuming the costs of food and drinks were 'paid for' and ended up having to shell out for dinn