Hampton Inn & Suites Elk City

We had a business trip in Elk city, Oklahoma. on which i had brought my family and invited my brother and his Family. upon arrival 11pm there was the front desk lady outside smoking her cigarette to which she looked discomforted upon our arrival, i mentioned that i had previously checked in over the phone and i asked for my key card, i gave her my contact info and throughout this time her tone was more of a demand as she was talking and attitude towards us was poor, i didn't let it bother me as i just wanted to unpack and get my family to the room. she upsettingly told me that she couldn't find me in the system and went and asked for my brother for his info as his last name was the only one pulling up. after his initial check in she started to gather all my info and i asked her if my previous amount was going to be returned she confusingly looked at me as if i was the issue and i had reminded her again that i had already checked in and all i needed was my key card. she upsettingly gave me back my ID, credit card gave and issued me my key card. This interaction was possibly the nastiest Customer Service i had ever Received. we went to our room stayed the night but not before reserving the next few night else where. I will never be back to Hampton inn & suites. and maybe one person coming back wont make a difference but that front desk worker is definitely a liability to this business. and i hope someone else reads this review before booking their stay here.

Hampton Inn @ Elk City told us today that they are double-booking rooms - (so it's first come, first serve). When you arrive, you may not get the room you reserved. We have stayed at this location before & it was fine. This double-booking policy is unacceptable!

We were on a family vacation to New Mexico and this was our stop for one night. Friendly staff, although the breakfast area was dirty and food area was not prepared. The manager stated that the staff was new. Beds were not as comfortable as most Hampton Inns.

Walking on the carpet in my room in socks, my socks became filthy. Even the bed linens did not look clean. Coffee pot was filthy in one room and broken in the other. Gross.

We chose this hotel because they accepted dogs. If you’re driving through for an overnight stay it’s a good place. There are all the necessary services near by. Our room was on the top floor so it was nice and quiet, the room was dark and out dated. The bathroom was small, vanity lights were not bright enough. The toilet paper holder was loose and wobbly. The bed was fair. Good open areas to walk dogs at night and stay close to front lobby area. Overall experience was fair.

Great place

Convenient location.

Very good breakfast