I would have given 4 stars if not:
1. Only 1 person on staff during check-in/evening. Waited in 20 min line and learned it was the same for a few hours on Sat. The lady at the desk said it was normal (she was in good spirits and pleasant).
2. Restaurant/sports bar next door has loud outdoor music every night (even though no one is outside) and hotel outside walls are THIN. I called the business both nights and they turned it off, but you would think that the hotel would help find a solution as I learned it is an ongoing problem.
3. Kids are in pool area unsupervised. We were hoping to swim before checkout and found that it was closed for maintenance as someone trashed the pool the night before. Not surprising as the owner/operator does not prioritize having enough staff or a camera that works in the pool area. It was disappointing to tell a toddler that we can’t swim because the hotel does not monitor the pool area (which also never has towels).
Be willing to wait for everything, not swim, and have some general frustration at some point during your stay. Upside was - great staff, good breakfast, nice and clean room, and a safe and secure location.