Everything was great about our experience EXCEPT the fact that the two outdoor pools were ice cold to a point where my kids' lip were turning purple. I get it was August and in the height of summer, but these pools really need to remain somewhat heated during the summer. We live in Wisconsin, not the Carolinas. Before potentially returning this year, I called and talked to four separate staff members, all of which said the outdoor pools are always heated which go against some of the comments on TripAdvisor. I would need some clarity on this before returning again in August because if the heaters are turned off in the Summer months, there's no way we will be returning. And this isn't the first I've heard about the Osthoff's cold outdoor pool temperatures.