Holiday Inn Express & Suites Columbia East - Elkridge

We had a very late check in. Gentleman at the counter was efficient and friendly. Room was clean and stay was quiet.

This was a nice hotel that was convenient to family with a very good breakfast selection. The only thing we didn't like was we were underneath someone who was playing music all night long to the point we couldn't sleep, and there was screaming and slamming of doors, etc.

Excellent, that’s the bottle line.

This was a nice hotel that was clean and well maintained. Breakfast was nice and lots of options. The only thing we had a problem with was we were below someone who played music extremely loud all night, and you could hear screaming, shouting, and slamming doors. Granted it was a Saturday night, but feel staff should have taken care of that.

Very clean and welcoming

We booked a large room for a family of six, only had three sets of towels, called the front desk and was told abruptly we had to come down to get more. When we asked the front desk for more, we were originally told they were out of towels, ahe then went into a empty room and got us the sets we need for our kids. There was a TV obviously missing from the sitting area and multiple furniture prices were broken and damaged. But our was a quick trip and we didn't even unpack so it didn't bother us that much.

Perhaps it was just a one-off stay, but this was one of the most miserable hotel experiences I've ever had. To start, they put in a highway-facing room on the fourth floor. Upon entering the room, I was immediately greeted with loud road noises, including chopper-bikes and semis. I'm a light sleeper, so this was a no-go. I went down to the front desk and they happily changed my room -- cool. I went up to the second room, and again.. noise issue. This room was on the side facing away from the road, but unfortunately it had its own unique issues including the sound of a pump that would periodically turn on and off. I found out later it was a faulty fire system pump, and that the hotel was aware of it. Regardless, it was too loud to sleep through, so I again changed rooms... at 12:30 in the morning! So off to my third room (I had to move all of my stuff, and wake up at 5am by the way). I get into the room and this time no pump noise, but there was another low-level hum that filled the room. It was tolerable enough to sleep through, but I had to wear ear plugs. Needless to stay, this was a terrible stay, and I needed sleep. I can't tell if the hotel is just poorly managed, or poorly built (maybe both), but it should not be this way. A comfortable night's sleep in a quiet room is the bare minimum of what's expected, and this hotel failed. Adding to the noise issues above are the typically thin walls and flimsy floors, so if you have noisy neighbors (which I did), you will hear it. Avoid this hotel and go somewhere else. It's not worth it.

Very lousy staff. Unprofessional. Very rude. Disrespectful! No manners! Will never go back to this hotel due to several unprofessional staff They get an F. Very bad experience!!!

Always clean and pleasant. I appreciate it