navyjames6
September 17, 2024
A smart looking hotel with awful service and staff arguing in front of customers. Utterly chaotic set up - I arrived after long drive to discover the parking arrangements are ludicrous. The 'drop off' is signed, but no signage for parking for guests. Walk into hotel, front desk member treats told me to go somewhere totally different to park - which is not signed or made clear to guests. Try to book table for dinner, told by grumpy barman I cannot reserve after 8pm, and am told to turn up. Come downstairs at 8.15pm, told I can eat at the bar by one member of staff (ideal as I do not want to eat in what looks like a really busy restaurant). Take seat, go to bar and say I want to order food. At this point, the loud manageress figure (possibly Spanish accent) loudly and clearly berates the staff members for accepting bar food orders on a busy night, and chastises them. An argument ensues - unprofessional in the extreme for customers to witness this. I am then queried as to who told me I could eat at the bar - I point the person out who is being clearly told off by this manageress figure again in public. I was then told by another member of staff that it was no longer possible to eat at the bar, and I'd need to eat in the heavingly busy restaurant - which as someone who hates loud noisy crowds, was my idea of hell. I made clear the answer was no, and that I would be leaving this review as a result of how poor the experience was. The end result was discovering the hotel is miles from anywhere, so I couldnt even go elsewhere and get food. I went to bed tired, hungry and VERY unhappy. This is a high end business hotel who cannot sort parking directions out and whose staff cannot even organise a proverbial 'party in a brewery' when it comes to organising food. Avoid this location at all costs - it is simply not good enough.