Like other reviewers, we arrived in the pitch dark. Fortunately the satnav got us to the exact point or we might have struggled to find it. There are light pillars along the drive but they were all off. Reception was unmanned and when we phoned the number left on the desk we were told we'd have to wait ten minutes as he was with somebody else. When he appeared he couldn't find our booking, despite me having the emailed copy. Somehow he'd put it in for the wrong night. He was duly apologetic, but it wasn't impressive. My wife suggested we leave there and then and I should have listened to her! I told her later we would laugh about it in a few years time once the trauma had worn off! The whole building is very tired. It was clearly a beautiful property once, with lovely gardens - and it could be again but it needs some money spent on it - quite a bit of money. Our room was ok, but very dated. The rewiring that has been done has been largely through surface mount conduit, which rather detracts from what could be a very splendid room - if the decor and facilities were updated. The bathroom was also very tired and dated and in need of major update. The shower took about ten minutes to run warm and barely achieved more than a spirited dribble. Breakfast was ok - the lady serving was very pleasant and helpful. The dining room could be a beautiful room with lovely wood panelling, but it has been somewhat spoilt by the health and safety required features. At £100 for the night, it was not cheap - so very poor value for money.