Encamp Hotels with Airport pickup service

Great staff, great hotel. You will want a car ideally and spaces directly outside are limited but think there's paid parking or just up the hill. We stayed to try out grandvalira ski area, which has a lot of mileage but needs decent snow coverage and runs are shorter than the classic alpine resorts - enjoyable nevertheless. Anyway as family with two 15 year old boys we booked two rooms at good rates for 4 nights. Pool / spa was a bonus, you need nominally to book a slot and must wear a cap which you can buy for 3 euros. Breakfasts good and plentiful but bean to cup machine can't really make espresso to speak of. Bar had table football, pool, plus other games so good for a drink and some fun. Didn't try food there in the evening. Rooms very comfortable, quiet. Shower works fine but don't expect a torrent. Front desk staff lovely (Alex from memory but all the others as well). Recommend without hesitation. One ask to the hotel - gym was way too hot to use, and I'm fit / thin. I practically melted down running easy on treadmill even with the small desk fan and my own portable gym fan. Cooling may be difficult as it's buried deep in the building but ideally a portable Aircon or really strong fan. It's clear nobody uses it as a result since the water wasn't refilled for two days. And not related to the hotel, we found it easier to drive to the long telecabine in encamp to get into the middle of the skiing area, we almost got stuck trying to navigate the tricky lift combo to get back to the Canillo telecabine. Anyway thanks to roc meller team for a lovely stay.

The hotel is located in a commercial street, and I especially like the public areas of their home. The public areas in the picture are all of their home. The restaurant on the first floor has a great environment. The lounge has indoor and outdoor areas. You can order drinks at the bar. It is suitable for office work, drinking and chatting, and it feels like a coffee shop. The breakfast area is very large, with a separate floor, the content is very Western and simple. It's good overall, but the soundproofing of this room is a bit poor, and the footsteps upstairs are so clear as to be walking around in my room, and I thought the room had entered in the middle of the night. There is a Hong Kong Chinese restaurant opposite (the name is HongKong).

I would normally have rated this hotel quite highly and been glad to award it the same kind of reviews as it seems so many other people who have used its services have already previously appreciated. However, despite its benefits – and I stress that this really is only based on my personal experience – I left earlier than I intended and with a very bad taste in the pit of my mouth. Let it be understood that in general, Andorra is the kind of place that is totally geared towards screwing whatever money it can out of the tourists who visit – and what happened to me through this hotel was simply another example of this kind of behaviour that is unfortunately evident pretty much everywhere within this country that would like to offer itself as a cultural and lifestyle alternative to Monaco – but has as much chance of doing this as either might Bognor Regis, Benidorm or Larnaca. The bottom line here is that whilst the facilities on offer are perfectly acceptable – though basic, minimalist and quite cramped – the morality behind the Management's treatment of its guests is seemingly only copacetic for as long as the visitor shuts-up, pays-up and has no issues. ... Such as, and by happenstance, was not my case. Unfortunately, due to a burst water pipe emergency in my home above Monaco, I had to leave three days earlier than anticipated. I asked the Hotel if they would be prepared to reimburse me the unused days and they told me to go through *********** – who had taken my reservation – and ask them to contact the Hotel by return with the authorisation for the reimbursement. The Hotel management stated that “normally”, in the case of an emergency, such a request would be favourably received. After two days of back-and-forth with Booking.com's 'faceless' Customer Service, I was informed that it was actually the Hotel who would make this decision. Look – it's not about losing the cost of the extra three nights: I can afford it. No worries there. No – rather is it that the INEFFICIENCY – or purposeful veniality of the staff – actually compounded the growing sour taste in my mouth by SURCHARGING me the Turist Tax TWICE OVER – for a so-called “double booking” – when I had EXPLICITLY reserved as a SINGLE traveller: the added amount being directly and illicitly charged to my Credit Card without my authorisation or any request having been previously made. Furthermore, the way that this was done was in such an underhand manner that it also purportedly laid the onus of the blame on ME because I had supposedly not paid this on Check-Out: when, in fact, I had asked both Receptionists of the previous evening, AND the Night Receptionist - (early on the day of my departure( - whether I was “all paid-up”: and had been assured that I was. Note that I have absolutely NO issue in paying ANYTHING that is legitimately owed. So – CAVEAT – I repeat, this is MY experience: but – frankly – I found it to be generically reflective of an “attitude” held by all the And

Stayed here for our 5-day skiing trip in Pas de la Casa w my 2 teenagers. It is a quite basic accomodation, we stayed in the studio that was a bit cramped for us 3. For 2 adults and 2 kids, it would be ok. The location is good for hitting the slopes, but a pain if you want to walk down to the village and then have to walk all the way again. Floors were icy cold and the view from the window was not what I expected! Being affordable, it meant that there was som partying in the corridors that you had to endure as well.

I just stayed there on holidays with my family. We were 5 adults and 2 children. The hotel is very good, it is a right and very clean hotel, the rooms are very spacious. The hotel is very comfortable and very comfortable. The hotel was very comfortable and very comfortable. I recommend it, it is a pleasure to find people so kind that makes you everything more pleasant and gives you all the facilities of the world.

Just next to the iconic Andorra building, the starting point of the standard city center and pedestrian street - ”twisted clock”, the two people book a room with a terrace is very emotional, and one person doesn't matter. The room is quite big. Breakfast is good, there are several kinds of fried eggs to choose by yourself, If you don't understand, say the first one, change every day. The front desk is very welcoming, Europeans are like this. The room has an electric kettle. Below the clock is the unnamed river, the river is endless, the cherry blossom season is very beautiful, and it is like Dongguan. It takes ten minutes to walk to the famous hot springs and the iconic Andorra building.

Never ever again stay in EXE Prisma hotel If you expect to receive a 4-start service in this hotel, can forget about it. Firstly, they informed they have a parking lot in the hotel, but after arrived they just say sorry, the parking is full. So, we had to find the space somewhere else. Not to mention, parking + location was the main pros in my decision to book the hotel. Secondly, 4star hotel should provide slippers and soap in the room, but those were missing. Soap finally received after our inquiry. Thirdly, if you expect to have toilet brush, please don’t. Your poops will remain in the toilet bowl, till the next room service. Some other minor fails – used out furniture in the room, missing flooring elements, broken fan just in the middle of the drying kids hair, tried to charge us with 4 breakfast each time including my 2 years old, and 4 years old kids, bringing dirty towels. Have to emphasize on dirty towels – better check for the spots every time when you about to use so called fresh towel. The last, but not least, we checked-out 1 day prior, but never received the refund for the last night. They offered the promo for our next stay, which will never happen. I will not get broke due to 150 EUR, hope the hotel will use my money wisely to improve their personnel clients-orientation and level of service.

# Transportation # There is an underground parking lot charging 18 yuan for one night. The room is good and it's cost-effective. It is very close to the pedestrian street. I went to this country with friends every time. Although this country is tax-free, you should pay attention to the quota of 900 euros per person.

Because Barcelona was too expensive for weekends, I drove to Andorra for one night. I did not expect more than 500 prices are not bad. The old house is very sensational, the service is OK, the room has a balcony, and the breakfast is okay. Finally, remind the hotel's parking lot in the building behind the main entrance. If you come from Barcelona, the hotel is on the left hand side and turns 90 degrees to the front of the main entrance. The uphill road is a large sign on the wall. 12 euros a night. Andorra is worth coming to shopping paradise, cosmetics, tobacco and alcohol is very good value.

We expected a 4-star customer service, we received an arrogant customer service. - upon arrival, we parked at the garage of the hotel not knowing they were all occupied. Instead of a warm welcome at the front desk, the first words mentioned were: “first move the car out of the garage, then we’ll proceed with the check in process”. After checkin, they explained us where to park the car. However, with missing details. On our own, we downloaded an App from the parking lot next to the hotel and even received 40% discount. Such information I would expect from a 4-star hotel. - Sauna/Swimming pool area: the hotel has 120 rooms. They have 20 spots per day to use this area, meaning 20 rooms per day can actually use the sauna and swimming pool during a single day. During our 3-day stay, the first two days were fully booked. For the last day, some of the slots available were at 1am and 2pm. We talked to the manager to see what she could do for us, we booked the hotel because of the sauna and swimming pool area. She did not provide options and again arrogantly said that on the web page it says “upon availability”. Legally OK, on the customer service side terrible.