We stayed here as a family of four from 01/5-08/05. Check in was long, we were among the first guests to hosted here since the hotel had been bought over and opened under Mij brand. Where to start, first night water went out at 10pm, a fire alarm at 5.30am, we were placed on fourth floor because the lower floors were booked? My mother has mobility issues and there was no one to assist no information or communication from the staff, it took my mum over 30 mins to get down the stairs. The water was off repeatedly again no information provided the TUI reps tried their best but the issue kept happening. On top of this the food was cold, and not labelled. They started trying to label food after three days there. By the Saturday and Sunday many more checked into the hotel, the water issue persisted but the last two days was fine as a water truck came to the hotel 4-5 times per day to top it up. The entertainment staff Elena and Carla were lovely and we did enjoy their banter the first few nights. The rest of the staff were friendly enough but that couldn’t make up for the failings, I don’t think that this hotel is ready or prepared for the mania summer will bring. While we were there, there was at times no bread for toast, butter, milk not topped up and repeatedly had to be asked for. The food is beige, but often you could find something other times things were empty. The dining staff work extremely hard clearing the tables but there is no one to keep on top of replenishing the stock. On a final note I do not recommend all inclusive, so many things are not included and you have to pay for snacks. The only “snack” available is a made to order burger and fries ?!? My mum asked for the disabled key to the toilet and was told the toilets were downstairs, I had to explain to the rather grouchy lady on the desk that not all disabilities are visible. Overall, Es Canar is beautiful and I will be back but not to this hotel, which is a shame as the location is ideal and we had an amazing view unfortunately, each day we were awoken by noisy buses and bin trucks. We made allowances at the start but after working so hard all year to pay for a break the many failings in the basics and lack of communication became too much.