Hacienda Motel

When we arrived the place didn't let us use the crdit card we made the reservation with, even though we had used it before at the same location.

They should really not charge a deposit

I work with homeless and working poor households. Immediately after I booked this room with ******* I received a text message from the hotel stating that I needed to give them a $50 deposit. Right after that I received another text saying that I could not use my credit card (third party?). I called the hotel and asked what I should do. I was told to cancel the room through *******. I immediately contacted ******* through their chat app. After over an hour with no resolution I asked to speak with a supervisor and was called by Jeff. He stated that he would reach out to the hotel via email since they could not reach anyone by phone which seemed odd since I had spoken to them earlier. Jeff also stated that he or an associate would call me the next day. No one called and I then received an email 2days later in the late evening that stated there as nothing they could do. Now our foundation is out over $400. We have spent over $39,000 with ******* since February 2021. I have been booking rooms since then and have never had this problem before. 0 stars for hotel and *******.

Happy to say that my stay at this property was excellent, starting with the Innkeeper’s warm reception (with a complimentary bottled water and snack), and a quite comfortable room. The “architectural design and vintage” of the motel property may be lacking, yet that’s a simple sacrifice for a great night’s sleep!

Management was friendly

Nothing fancy. No thrills typeof place, but It served the purpose for what I needed it for.

I enjoyed my stay and I told my friends at the workshop that they might want to stay there at the next event.