Alua Village Fuerteventura - All Inclusive

Good hotel and value for money. If you wanted to, you could find faults, but this applies to most hotels, however for the money we paid we couldn't fault it. Do your homework as it may not suit everyone especially if you have mobility issues. We were very happy with the staff and house keeping was excellent. Loved the location and the beaches are fabulous, never used the pool area. We would happily go back

Just returned from Alta Village, well where do I start, I booked this hotel due to some good reviews On arrival we had a warm welcome, even though directions to our room was not too clear, so took some finding in the dark. Room 3214 looked fine, basic but ok. I always check the bathroom & bed before unpacking, there was need of thee toilet needing a wipe with antibacterial wipes which I took. But other wise fine. Bed was comfortable, plenty on space. So you can imagine our disappointment when we woke up in the morning covered in bites. I checked the bed to find blood spots on the bottom of the bed on th sheets after a closer look we could see it was fleas There as so many cats on site guests were allowing in the rooms, and feeding them everywhere. We reported this immediately where we were to,d the room would be sprayed and new bedding. We had the new bedding but no sign of spraying. We heard that a lot of people had the same issues. We reported again as we were still being bitten, again room sprayed & bedding. The food was not the best and cold most nights, choice poor. Also one evening we all asked if we could join 8n on the quiz but the entertainment lady told us it would only be in French, so if we couldn’t speak or understand French it wasn’t worth it. We also noticed French guests were treated much better that English, on more than one occasion. Finally it states walking distance to the beach, it doesn’t mention the steep hill and rugged ground, people were struggling with buggy’s and older people. The lady in the shop was so rude, and more or less kicked me out, as she would be closing in 15mins, I only needed 5 mins. Unfortunately very disappointed and certainly not a 4star. Even the TUI rep didn’t seem happy with the hotel.

The whole thing was…fine. Entrance to the building looks fairly grand and other people on our transfer going to other hotels even commented on how nice it looked but unfortunately the more closely you looked, the more you saw. We paid extra for a My Favorite Club room which meant our room was right by the pool - possibly the closest of all of them. The room was okay, bed reasonably comfortable and had a fridge as well as coffee making facilities. There were holes in the curtains, yellowing all around the bath and chips in the painted tiles. Bed was squeaky. It was fairly obvious that the refurb in 2019 had been very surface level. Plenty of coat hangers but no drawers or shelves for your underwear etc so a lot of our stuff stayed in suitcases. There are two pools not including the little kids ones. Very cold, but once you were in you got used to it. Unfortunately there were missing tiles everywhere, bits of the floor coming off and the build in jacuzzi in one of the pools looked as if it hadn’t worked for years. My biggest issue with the pools was safety - the ladders to get in and out had come away at the top on a number of them which meant they had a great deal of movement when using them. I initially thought this was a weird design flaw, until I found two ladders that stayed put. The sunloungers were also the most uncomfortable I’ve ever found in a 4* resort - just a thin bit of material and no padding or anything. Food and drink - incredibly repetitive but it’s an all inclusive so you expect some level of that. Biggest issue is was frequently things were wrongly labelled - there would be pepperoni pizza below a label that said “margherita” or noodles labelled as “veggie noodles” that had bits of chicken in. Cocktails included in the AI were from a machine and had a very synthetic, syrupy taste about them. If you’re a beer drinker you’re fine, no complaints about that from my partner at all. The My Favorite club itself was nice and you were able to help yourself to bottler beer, spirits and wine. The outside area in the evening however was very dark as although there were several lamps these were rechargeable and never had power. The beach was beautiful. Two sun loungers cost €15 for the day and the beach bar was reasonably priced. We only went once during our 5 night stay however as it wasn’t part of the hotel (so the AI) and the walk back up was long and very steep - I strongly advise anyone who isn’t particularly steady on their feet or physically fit to not undertake this walk. We had a nice time during our holiday, and I’m not saying it was a bad place to be, but I think there were a number of things this hotel could have been doing to improve it. The last two hotels we’ve been to we’ve already rebooked to go back, this one we haven’t and won’t.