La Quinta Inn & Suites by Wyndham Philadelphia Airport

La Quinta’s location was perfect for weekend trip. Staff were friendly and helpful on both days and evening shifts. I loved the free shuttle service provided that allowed us to go to and from the airport and also to the Septa train services right at the airport station. The train service was comfortable which allowed us to visit down town PHL with ease. We just called the hotel again for pick up when we were back at the airport station again. The Downtown visit was a great experience indeed. Word of advice - though the hotel works hard to maintain cleaniless in the main foyer and dining area, the room was spacious and tidy - though not fully equipped with personal items like hand soap so do bring your own - that will save you a lot of grief with no expectations of having a fully stocked bathroom. I do believe these may be available at the front desk. We had our own supply so it’s no big deal. They do serve a good hearty hot breakfast of waffles, scrambled eggs and sausages along with choices of cereals, bagels, bread, juices, & yogurts. Coffee tea and hot water are available at the foyer anytime.

Good service and good breakfast

Checking in at the hotel I greeted the representative, (yes she had a line and taking calls and talking to housekeeping ) so I gave her a pass. I gave my name and said I’m checking in. She looked up and asked my name and Id and cc. I responded well it’s prepaid but here you go. Now disclaimer the 3rd party booking site does not state the hotel will charge a deposit. I also let her know I had my small dog. She let out a sigh like she had to extra work. (Side note the hotel is pet friendly) now the hotel website nor the 3rd party booking site DOES NOT mention anything about a NON-REFUNDABLE pet deposit. Now as a pet owner I’m always prepared for unexpected charges for him. But that should be listed because I would have stayed elsewhere because I normally don’t travel with him and my regular hotel in the PA area has a refund fee. So now on top of me paying a deposit for staying here and paying a pet deposit and pre-paying for hotel. I would have thought twice before booking this location. Especially after you can tell she changed our room. She put us in a bad one this one had mold bugs(roaches) and no hotel phone. Yes no phone I have included photos of the room of things that were found when we came in. Bottom line we stayed her before the brand change it was boarder line then but it was a quick turn a around but now I was hoping some the brand change it would be different NOPE same. The same inside just different name not pleased and did I mention I am a rewards card member and when I gave her my information she was like I will find someone time to add it and said next person Wow . I wasn’t expecting a hug or a cookie just more from somewhere I prebooked for myself and family. The photos at the bottom show the mold in the bathroom the lack of hotel phone in are room, if you zoom in to the picture the cord that’s where the roaches were (dead now ) and last was the dirty closet shelf.

Amazing stay

The room was nice size, big bed, priced well for an overnight stay, lobby was bright and pretty, staff was very pleasant upon my entry and exit. This was my first time stay at a La Quinta property. The only few things I just must comment that could be very improved is general room cleaning. So the bathroom & bed were excellent however the sofa in room had a layer of dust on both the arms of sofa and entire back pillow area. I peeked out the rooms window and very visible stains of red juice or product were on the curtains that lay inside the room for decor. That’s just clear housekeeping neglect to only clean the things people will use to sleep and shower but ignore the rest. I immediately thought would my allergies bother me with that much dust and unwashed curtains hanging near the cooling system I had turned on. So far I’m ok but I suffer too from asthma so it was a valid concern.

The staff was very nice and courteous. Public areas like lobby and room were clean! beds comfortable. Dove bathroom amenities like soap  shampoo, conditioner, lotion. pork sausage and powdered eggs was only cooked food provided for breakfast. make your own Belgium waffle was available too. Oranges, bananas, yogurt, bread and bagels available for toasting. 3 cold cereal options with milk. No non dairy milk option. Hot Coffee and tea was available 24/7 with regular and flavored coffee creamer in the lobby. Black out Curtains were hanging off in room. The desk chair in the room was broke. Refrigerator, air conditioner, and toilet ran disturbingly very loud 24/7. Every time we flushed the toilet we had to take the lid off the toilet and close the stopper to stop the water from running in the toilet. Room was missing wash cloths when checked in but they brought them up when I reported it. The staff said Luggage carts existed but they weren't available when checking in or out. Never saw the carts being used by anyone for our whole stay but the staff said the carts existed somewhere. Tv went out for 15 minutes with no signal. There was an iron in the room with water in it but no ironing board. Don't know how long the water was in the iron. Denny's restaurant walking distance from hotel. Overall, I'd definitely stay again. Maybe just not in 238 with all the noise disturbances.

A great stay!!