Sherpa53997277206
May 18, 2024
There are so many positive things to say about this hotel and it could have been a 5/5 but for one thing. The location is amazing, right in the heart of the town and in the square, where there seems to always be a great hustle and bustle. The room was really comfortable, we had a suite (204) which was spacious with 5 double windows and small balconies. The hotel is lovely and every member of staff were really nice too (apart from one person, I’ll come back to in a bit) Samuel was especially helpful. A small tip for the hotel, they could do with letting guests know what bars and restaurants they have, as we didn’t find the wine bar until an hour before we left and it was tucked away out of sight. So why the 4/5? One lady on reception one day we were there, was surly and abrupt, with everyone, no engagement as you came and left and a very clipped manner. When I requested something to the room that would be a simple thing in any hotel, a small amount of milk, she felt the need to call the room, tell me they didn’t bring things like that and that as a one-off she would do it, but effectively berated me for asking!!! The hotel needs to address her attitude towards the guests!