New Windsor

We had the most disgusting hotel experience in this hotel. They have bed bugs and we got bitten by bed bugs 1 hour after checkin to our room. And we found 2 big gross beg bugs in their bed and I collected them and showed it to the owner. At that time he acted surprised and said we never had a problem like this. We couldnt stay there any longer and we had to leave that disgusting hotel. The manager he said he will refund my fee within few days after. So we had to cut our trip short and came back with bed bug bites all over me and my husbands body. After I tried to contact them by the booking site and they didnt answer so I had to call the hotel and the same guy(owner) answered and refused to refund my fee which I paid for nothing. And he tlaked very rudely and unproffesionally and now accused us for bringing bed bugs to their filthy hotel. I mentioned him that they had a aame problem few months ago because I saw another reveiw saying the same bed bug problem. And he lied and said it was not their problem. The bathroom is broken. Bath is leaking and toilet doesnt flush. But the owner acts like they have nothing wrong in their rooms and accousing their clients for false reasons. This is the worst hotel customer service I have ever had and service is the worst. It is a big scam their doing without refunding our fees even after they saw the proof of what I accused them. Noisy room without blckout curtains was a big point 0 for us. So I would reccomend to look for other hotels and avoid this unprofessional place at any cost. And beaware of not getting any refunds from them after they steal and ruin your nice vacation.