Ettalong Beach Hotels with Wi-Fi

We have stayed in this complex before when w evoked directly through Mantra. This time around we booked through the premium apartments, we didn’t realise I til we locked up the key it was in the same building. Room was clean and had everything we needed. Lovely big corner spa, right in town so close to food options and shops, next door to Ettalong diggers which was an easy dinner option. Long corridors can be noisy and echo but we didn’t hear anyone after about 8pm. Nice balcony, stove top and fridge, washer and dryer Downside was we drove around in circles for about 10 minutes trying to find the building before we realised it was at the Mantra. On the corner of the block is a real estate and you go in there and collect your keys. We booked through booking.com and the instructions were not sent to us. After hours of travelling with an infant we would have liked to avoid this last minute search.

A one-bedroom suite with sea view and pool view is set, but in fact, you can only see the sea by going to the terrace. What you see in the house is the guest room opposite... The room facilities are very complete, refrigerator, washer dryer, and jacuzzi. The kitchen has pots and utensils, and the stove is very convenient. There are many restaurants nearby and IGA supermarket is within walking distance.

I booked a family room for myself, husband and two adult children. The accommodation was advertised as Executive Family and $20 extra Deluxe . The rooms looked large in the pictures. What we got was ordinary double room with two single beds. A recorded message when we called Reception. After dinner still no-one in Reception. So my husband and children showered which is beside the toilet with one of those tiny sliding doors. I am a large woman. Whenl tried to enter the shower l could not pass through the half door. We went to see Reception at 0900 hrs and explained my problem asking that we be allow to pay for the one night we had used and the lady said that it was not possible. She offered the use of a disabled shower but the room was too small for the four of us. We were told to go to our room and Reception would contact us. A housekeeper brought us the key for the disabled room and l was told that l could only use the shower we couldn't have the room as it was booked later in the day. The lady at Reception said that it was a thirty year old motel and this was the size of the rooms but it is not what is shown in the pictures We told reception that we were leaving and asked again that we be charged just for the time used and she said no. I were charged the two nights. The rooms are small, the shower was small and the staff were disinterested in helping. If the excuse was the thirty years of age of the Motel then perhaps the rates should also reflect this, which they did not.