El Conquistador Resort - Puerto Rico Reviews

Beautiful and big resort, plenty of facilities, breakfast in Brisas rest. delicious …. We enjoy a lot…

Genial

Highly recommended, everyone must come. The scenery is particularly beautiful.

The room facilities are good, 24-hour cafe, and a small water park

I have not received any call or refund, neither Ms. Yolanda nor Mr. Chico agreed to give me a refund, not even a call, my number is 787 481 1224

Sad to say because as a native of PR being there for the first time in my 45 years woth my son and fiancee was disappointing. There was a cockroach in our room and for the 3 day 2 night stay no room service at all to change sheets, take out trash, etc. Also, the attraction being the provaye island was a difficult task to get to and on off. Every restaurant extremely slow and not great food for what you pay. On a positive note, most resort staff friendly and willing to help in need of assistance.

The resort was beautiful. Everything was awesome from food & drinks to activities and amenities. Only complaint we had was the roach we found flying around our room. Besides that would definitely recommend.

While beautiful, i would not recommend staying at this resort. I booked it for a special family trip to celebrate my daughters 15th birthday. The entire point of a resort is to be able to relax and have everything at your finger tips. This was not the case at this resort. All of their restaurants require prior reservations if you would like seated in a timely fashion. Their private island is the only place on the resort you will find a beach and the ferry to take you there also requires a reservarion. I asked at check in (which took an hour) how far in advance we needed to book the ferry and was told 30 min. The next morning, i called to make a reservation for later that afternoon and was told that the only availability was the day before we left, at 2:30pm. This means that we would get one trip to the beach for a couple hours (you need to be on the ferry to leave by 5pm) during our entire almost week long trip. We decided to do our best and enjoy the pools and visited a local beach in the mean time. We showed up to our reservation for the ferry and was told it had left/was full. There was another guest who had been there for 2 hours past his reservation. Turns out people can get on and off the ferry without a reservation because no one is checking. I paid a lot of money for this resort and had i known this would have been my experience, i would have booked elsewhere and enjoyed the public beaches for alot cheaper. Generally, service was super slow but the people werenice

Check-in wasn’t great. Our room wasn’t ready on time and they said they would call us when it was. They never called and we walked around the resort for hours. One of the trams wasn’t working and neither were two of the boats to take guests to Palomino Island. My teenager’s only complaint was that the wi-fi was spotty.

Beautiful huge property totally family focused. As a couple on a trip we felt a little out of place on this beautiful family focused property. Kids everywhere. Not good not bad just fact. If I was staying with a young family I’d for sure return but as a couple this wasn’t the place for us.

We loved the amenities but the service was poor. One of the funiculars was broken, which meant long lines for the one remaining. The boats to Palomino Island were behind schedule, but worse, all reservations for the island were gone before we even checked in. No one helped us find our room and staff were not very pleasant.

This is our third time here and we love it. Staff are so friendly and helpful. Beautiful facility and great location

This is one of my most favorite resorts I’ve ever been to! Incredible food, experience, customer service, pools and scenery. I mean, no words! It’s highly underrated and while I love that for selfish reasons, I did want to shout it out and share it with others! The boat to the island across (Palomino) and the water park below by cable car is incredible! We were on our honeymoon for this but we will be back. My top fave resort / hotel in Puerto Rico!! 🇵🇷

This resort was absolutely amazing!! From the staff upon arriving to maintenance. Every person was friendly and very welcoming. We ran into several issues booking through ******* but outside of that the resort itself was beautiful.