Summit Ridge Alpine Lodge

Lovely & helpful staff makes all the difference!

We stayed at Summit Ridge this winter to ski at Falls Creek on 3 different occasions staying 15 nights in total at a cost of $5403. It’s a lovely property, however I cannot say the same about the overall management. Firstly after our initial stay both my husband & I contracted Covid . We had a second booking to stay at Summit Ridge in July & booked additional days at another falls creek lodge. This stay was within approximately 10 days of being ill with Covid. We were both still feeling ill after the 7 day quarantine period & contacted both properties to cancel our reservations; Summit Ridge did not offer a refund or credit note & basically told me we need to learn to live with Covid. The only basis I would get a refund was if the room was booked again . On further investigation I discovered the management of Summit Ridge extended their cancellation policy from 30 days to 60 days after my booking. I presume in anticipation of further refund requests. On the other had the other property ( Falls Creek Country Club) gave me a full refund & asked if I could send confirmation of a positive RAT test . I provided them with that & an email from DHHS confirming our diagnosis. A full refund was provided. I believed as we were staying multiple nights over the ski season at Summit Ridge they could have displayed some goodwill. And finally, on our 3rd stay this one in August ‘22 , I had arrived back to the accommodation after skiing & had to rush to my room as nature called . I didn’t have time to take off my ski boots due to the urgency. I was followed to my room by the management & admonished for wearing my ski boots in the lodge . Firstly , I had never done that before & was extremely embarrassed to have to explain why . Would I stay at Summit Ridge again …NO , would I recommend Summit Ridge , NO . I can honestly say the only saving grace is Anne, her attitude & customer service was exemplary. However that does not change the overall customer experience.

Although the owners were friendly Anne very much suggested I take my child elsewhere to eat. I did not feel comfortable taking him into the lounge and in turn we ate out every night. We were upgraded which we appreciated & had no issue with the room. I did however contract Hot Tub folliculitis and have needed antibiotics. I tried to contact Anne directly via their website to inform them but it is no longer working. There is also no email contact. Hopefully they read this and empty and sterilise their hot tub asap before more people contract it. With so many fantastic places to stay on the mountain we definitely won’t be back.

Website menu wrong - beware fixed price $75 - 2 courses. We booked a table for 2 at 6pm on a Wed night. Website advertised ‘a la carte menu’ which is wrong. They have a fixed price menu 2/3 courses $75/125. Manager (lady) was quite rude when questioned politely if we could order just one meal. She said no its a set menu and we now have no alternative but to pay a $100 cancellation fee which I stupidly did. She said they were fully booked and we were the only people in there. SCAM. Be careful. Should not have to, but ask specific questions regarding exactly whats on menu when booking. Should have just walked out without paying a cent. Date of visit: Aug 2023

Everything was perfect. It was our first weekend getaway together. I was nervous but the ambiance of the hotel helped a lot with the jitters. The food, the view and the person your with already madr me happy, but us staying here made it feel more special.

the amazingly friendly staff and owners who always had a smile and a positive outlook. The dinning was amazing . The room was sparkling clean. The Summit ridge alpine lodge was such a lovely place to return to after each of our adventures. Many thanks to you all

Room had a great view. TV wasn't so good because data had to be downloaded every 5-15 minutes interrupting viewing. Fine restaurant and good breakfast. Helpful staff. No microwave or knives and forks.

visited the summit ridge restaurant at fallscreek tonight - I rarely write reviews and if doing so, wait until a few days later but this was too good to leave until the morning. The Chef at this place- Jake Burns/Byrnes is producing food that would be akin to Vue De Monde and Matilda in Melbourne and Quay in Sydney - we had the 8 course tasting menu and the food was completely unexpectedly insanely good - the beef carpaccio, smoked trout and duck were the best I've tasted. I can't believe this level of cuisine is being produced at a ski resort!!! - My hat off to Jake and his team - I don't now what he does with is off season and when skiing is finished but he is a seriously talented young chef. Awesome

We are a family of three and our 5 night stay at Summit Ridge was a mixed bag. The hosts were warm and welcoming and the dinner we had there one evening was beautiful - make sure you book early as it is open to the public and books well in advance. The downside for us was the accommodation. We were in a mezzanine room - their premium room on the top floor. However the layout and amenities in the room made it really unworkable for us. There were two bedrooms on the mezzanine level where we slept, however there was no storage or hanging space for our clothes. The 'living area' was tiny with a sofa too small for the 3 of us to comfortably watch tv - but no tv's were upstairs to watch from bed. The small cupboards on the lower level included a small tea making area but again the layout was so cramped it was really unworkable. Finally on the first two nights there were children running around until late in the night up and down the hallway and stairs. So a mixed bag for us - we would happily return for dinner - but unlikely to stay.