Holiday Inn Cape Cod-Falmouth

This hotel was spectacular. It was clean and well maintained. The outside appearance was beautiful. The young lady at the front desk when we checked in was so friendly and helpful…a pleasure to talk to. Had supper in the restaurant….excellent meal and really good prices. Nicole, our waitress, was amazing. So friendly…felt like we had known her for years. Really enjoyed our stay….will definitely be back.

The breakfast options were fewer than I was expecting, with a charge for each individual item ($3 for an apple, $5 for a bowl of oatmeal, $5 for two small muffins, etc.). Perhaps I've just been spoiled with the other hotels we have stayed at in the last 6 months.

Having stayed at countless IHG properties throughout the years, my partner and I usually are content and happy with our stays. However, this time around was not that case. More so, our stay at the Holiday Inn Cape Cod Falmouth was one of our worst hotel experiences ever. In fact, it was so awful that we actually left a day early and sacrificed a fully paid night. We faced many issues at this sad and rundown place starting with the extremely noisy room heater. The heater was so loud that we had maintenance came by to fix it and yet the noise was still as loud as a plane engine. We tried to change rooms but were told the hotel was fully booked and that we were stuck with the room. Considering the parking lot was not even a quarter full and that we did not see more than a few guests on the property in the less than 24 hours we were at the hotel, it felt like we were either being lied to or that many of the rooms were blocked off and not rented out. Since we were stuck in the room with the extremely noisy heater, we decided on shutting it off at night so that we could sleep. Freezing in the room (it was 20 degrees outside that night and yes we did freeze) was more appealing than being warm but being kept awake by the loud noise all night long. Unsurprisingly, we did not get a good night sleep, whatsoever. Our next issue was the bathroom. Not only was it very small and cramped, but, the tub a while to drain, and, worse, the shower had black mold. Even though the room itself was musty and in need of a major renovation, the bathroom was so bad that it made us almost forget how smelly and outdated and dirty the room itself was. As said earlier, we were stuck in this hellhole of a room with toxic black mold because the hotel was supposedly booked solid. The last major issue we had was not with the room but with the fitness center. We lower our expectations at many hotels, knowing their fitness centers are not going to be as well equipped as most gyms. However, we do expect that there would be towels, hand sanitizing liquid, and other items that could cut down on health hazards. We must have had too high of expectations as the fitness center did not have any of those items. Even the bathroom in the fitness center was out of order. Looking back on our stay this hotel, IHG should be appalled. It is chock full of issues, especially health hazards. This hotel clearly needs a full on renovation/overhaul. Until it does, I recommend avoiding this place at all costs.

Clean, comfortable and affordable.

Extremely courteous staff.

The person who checked us in was friendly and check-in went well. But our room had stains on the carpet, towels, bedspread, sheets and pillowcases. There was a white powder on the floor next to the dresser, and human hair in the tub and on the bathroom floor. It was gross. We wound up having to leave early for an emergency so we’re unable to complain to the staff. Wrote a review like this for Holiday Inn and they gave me a one cent refund. I would rather pay a bit more for a clean place to sleep.

Easy check in, front desk staff was very pleasant, cookies and coffee were offered in the lobby which was a nice touch! They had a business center with two computers and a printer. Room was clean comfortable and quiet, will definitely stay again.

The pool was closed but the place is clean. Great cookies in the lobby and fast, efficient check in and out process. Breakfast was $13 per person for a small buffet which we enjoyed. The lobby area has high ceilings and a nice fireplace. The hotel is close to restaurants in Falmouth and to the school. Great if you are coming for a sports event.