Days Inn & Suites by Wyndham Fargo 19th Ave/Airport Dome

The staff were excellent, the Lobby is nice. It's very outdated and the showerhead was not very useable, kept slipping to the side and spraying the wall. The room was clean.

Communication, Communication, and more Communication. Better signage on your shuttle. Currently you have only 1 magnet sign on the passenger front door. As a customer, I'm looking for signs. Second, communicate clearly where you'd like your customer to wait for you. Third, if you're going to be a while picking up you're going to be a while picking up your guess, take their cell phone number with you and call upon arrival. Telling your guess that you're the only one working (subsequently told the same by the GM) isn't the customer's responsibility. It's yours. Next, listen to valid concerns customers voice without getting defensive. I appreciate the apology of the driver. However, he (and the GM) not listening to my valid concerns that waiting 9 minutes shy of 2 hours to be picked up from the airport without getting defensive negated any apology thought to be sincere. Plus, walking off after I paused to listen to you while addressing my concerns, which the driver did, and starting to do other activities after pausing to listen to you, which the GM did, showed a lack of care and concern about me as a guest at your establishment. Furthermore, it made for a very awkward stay. As each communication for the subsequent days proved to be disingenuous. I tried to communicate concerns in person but was interrupted, dismissed, and ignored without acknowledgement, while being expected to understand internal issues of your day to day operation. If customer service and hospitality is cut then cut your pricing. Two hours waiting to be shuttled from airport is unacceptable.

There was no coffee maker in the room, the facility is very outdated, the breakfast was very weak and very limited with options. The pool & hot tub were both out of service. For almost $200 a night, this hotel is definitely not a place I would return to.

It was quiet and the bed was comfortable. We would stay here again

We got to the hotel after supper and went to our room. The room was ok, everything seemed well worn and in need of updating. We were excited to get to relax in the hot tub and pool. When the wife went to the pool it was dark so she went to the front desk and was told to just turn the lights on(with an attitude). When I got to the pool area, the hot tub was not working. So I got into the pool. It was so cold I got goosebumps. I spent an hour in the pool and still had goosebumps from the cold. The pool area was very dingy, tiles were broken and it looked black where they were missing, paint was peeling near the exit door, and there was rust stains that had ran down, indicating they had been there for a long time. The bed was comfortable so I slept well. The breakfast was good and I did enjoy it. Not sure if I would stay here again until it is remodeled.

I had to call 5 times for the airport shuttle and it took one hour and 15 minutes for the shuttle to show up. Both coffee pots were empty in am. No hot breakfast items were provided. I scheduled a shuttle for am ride, and they had no record. I nearly missed my flight. Overall terrible experience

This is quite out-dated hotel. It's okay but not worth the price charged given the alternative hotels nearby.

Staff very friendly. Very quiet. Would stay there again.

Our room was super hot...needs a few repairs. You couls see divots in the bed where people slept. Need new mattress!