Cbh Frensham Pond Hotel

We were visiting locally as my son is a chef and was working in the area. This was a really lovely location and a beautiful hotel, staff were very helpful and check-in was easy. We would recommend.

I really tried to like this hotel but unfortunately there were too many issues. And these issues weren’t only restricted to ourselves, we heard different guests complaining also. My friend and I stayed for a two day break. Positives: decent sized comfortable room Professional friendly front desk staff Small but suitable gym Hotel is adjacent to the pond Negatives: cleanliness!!! So much dust and stains, there was even a used contact lense and hair on the night stand. Food: definitely the worst part of the experience. There was something wrong every time we dined there! Hair in the food at breakfast. Plastic in the food at lunch. Cold/ bad tasting food. We tried to make a formal complaint at check out but there was someone there complaining about the spa being cold and so we simply gave up. Safe to say, we won’t be going again.

Have stayed at this hotel many times as part of my work. Really nice place to stay over, staff are generally very good and pleasant. Rooms are very good - Plenty of space, modern and clean. Food is generally good, with quite a nice choice from the menu. Order from the bar and the service is reasonably quick. Overall, great place to stay

My wife and I had a rough week with a lack of sleep. We visited family for the weekend and just needed an extra night to recharge before we arrived home. Frensham Pond Hotel really fit the bill on paper and indeed we arrived to a beautiful part of Surrey and a hotel far from built up areas overlooking a large, serene pond that even had beaches and picnic areas. Our room was a large size and very comfortable whilst being well decorated and including a TV, coffee and tea facilities and a nice bathroom. We did however discover mould around the windows and, as it turned out, the walls between rooms are paper thin, with me feeling like I'm in the same room as a couple talking and giggling near midnight. Fortunately they went to sleep not long after. The bar was very nice and offered a good range of drinks and mixture of food items. However, the pepperoni pizza I had was a puzzling combination of a hard as stone crust with an undercooked centre, making it taste a bit more like a thick soup and also upsetting my stomach. It wasn't worth half the £15. When we told the waiter they said they'd tell the chef but didn't offer to deduct it from the bill or provide an alternative. We didn't try the restaurant this stay. Cons: - Mould in room. We would have asked for another room if we'd spotted it earlier - Noise. The walls are very porous, making it pot luck whether you get peace and quiet or not. There was also a light but repetitive banging sound through the night, with the ventilation system also randomly making strange noises. - Pizza was sub-par - Room service to the garden rooms required an extra payment for delivery from the main building (it is at best 3 minutes walk) - there were perhaps 3 staff members in the main building that we saw, with people often waiting at the bar for service. Pros: - Lovely and comfortable rooms which would have offered a great sleep normally - free WiFi that worked well. - remote from any built up areas offers a relative peace - beautiful location - easy check in A note: we booked through Last Minute, where all the rooms are advertised as sound proofed. This is simply not the case, so take that with a pinch of salt.

The hotel is a located in a beautiful place. Staffs are friendly and professional. Room is really clean and comfortable. I fully enjoyed the stay. The food served in the restaurant is delicious and good quality. However, the restaurant service is average. I received nothing extra apart being served the plate and they still charged 10% service charge on the bill. Overall, I had a very good experience during the stay.

This is the third time we have stayed there. The location is beautiful and peaceful. Staff are welcoming and the rooms and beds are comfortable if a little chilly at times. We had a bar meal which was very good and we were kindly allowed an extra hour before checkout to help with our arrangements or the day. Unfortunately, I left my ‘phone charger in the room and was disappointed that the hotel did not respond to my request to forward it to me.

We arrived at reception to check in and was met by your receptionist Anna Marie. Anna was the most welcoming receptionist and made sure we had all information for an easy check in. We cannot praise her enough and would like to thank her for her service.

Peaceful location, refurbed since I was last there and a nice restaurant too. Great golf course just 10 mins away at Hankley Common.

Second visit back to this hotel. Lovely location. Staff cannot do enough for you. Very friendly staff at check in and throughout our stay. Bar was well stocked and reasonably priced too. Good choice of food at breakfast, plus in the bar and restaurant at dinner. Room good size and clean plus lovely comfortable super king bed . We used the spa facilities one of the days which were very good, just have an issue with the slight hostility of the spa staff - saying we had to pay even though we’d pre paid with reception, and she didn’t check with them. Brought this up with reception on checkout and were assured we won’t be charged twice, hence the reason I’m still giving the venue a 5 star review. Will definitely return.