This hotel was one of the worse I have stayed in. The walls were dirty and the bathroom was also. The door lock broke and the key could not open it when I went downstairs to report it to the front desk clerk she told me that maybe it was too cold outside and give it a few minutes to see if it will open later. It was about 40 degrees outside. Eventually she (the clerk came to open the door with the master key and surprisingly, it did not open the door either. She didn't know what to do so she gave us another room and said she needed to call her boss for guidance because she was new. After speaking to her boss, she gave us another room but our belongings were still in the original room. After about an hour or so, I asked if they can call a locksmith so we could retreive our belongings and just leave.