Guest User
February 4, 2024
As my mother in law turned 75, we planned a celebration with our closest family. I was in dialogue with the hotel several times prior to the booking. Little did we know that the hotel was all ready practically fully booked by a very lage group of guests ... I assume we got one of the last rooms available. The weekend was a constant reminder of being "the other ones" - those no one really had time for. My mother in law had been looking forward to have tea and dinner in the old classic 1930s restaurant Neptun. In stead we were shuffled into a small and very unattractive adjacent room for both tea and dinner. When complaining, rude staff told us off. Completely unacceptable. The tea itself was a disappointment, both regards the quality of food (scones very dry and open faced sandwiches instead of the traditional ones) and not worth the money. Also, we did not get to select the tea, so a fruit based tha that no noe really liked very much was served. Quality and personal touch is very important for a small hotel like this ... I feel they did not deliver on any of this parameters. When booked by a large group, it would be advisable to close the hotel for other guests to avoid unhappy customers - like me.