Mansion House Hotel

From the outside this place is fantastic but on the inside it really is proper average stuff. It could be absolutely incredible but it’s not. Breakfast is so disappointing and the place is in need of a proper good clean. Nice and central though.

The hotel is very grand outside however could benefit from some refurbishment inside to bring it up to scratch. The beds were comfy and the bathroom was absolutely spotless. Excellent hot shower in the morning and a lovely breakfast with plenty on offer - served by the loveliest of staff members.

Manky smelly and damp staff didn't have a clue waited an hour for breakfast order very overrated heating was down so no hot water they couldn't even get a plumber in to fix the issue faulty towers would be far better ! No manager on site to complain to either

This is not a four star premises!! Don’t be fooled by the big sign at entrance. Very tired and needs a lot of upgrading and atmosphere. Stayed for three nights but would not stay again or recommend. Bedroom was very nice and breakfast was good. Well understaffed.

This is an average hotel, in what was once an amazing property! Checkin was good and the staff were friendly, unfortunately the hotel restaurant is permanently closed for evening meals, however they do serve breakfast. The hotel is generally clean however very tired and dated internally and in desperate need of significant investment to improve.

Excellent room and very friendly, helpful staff. Lyndsey and David make breakfast a great start to the day and thanks to the reception team. Once they get the leisure facilities back in action they will get this characterful baronial mansion house back to its full glory.

We paid a premium for this hotel based on the exterior as these are the types of buildings we enjoy. Receptionist and the barman are the same person so you have to wait if he is pouring drinks. The room we had was 19 and was large but unfortunately smelt like it was cleaned with bleach. He was good enough to change the room for another one which was fine but it did have a step in it which you had to watch out for. The Restaurant is permanently closed. We asked for suggestions for a restaurant that served roast meals with fresh vegetables. He suggested an Indian restaurant (not helpful). We drove around and ended up with Pizza, not so romantic. Breakfast was the standard fare with nothing to write home about. The interior furnishings did not match the age of the building but were modern bad copies of Victorian Antique furniture. The hotel needs a makeover with period furnishings to bring back some ambience. No one on site after 9pm. It seems to me someone has purchased this as an investment only to treat it as a rental property.

Absolutely not value for money, decor very tired carpets dirty , leak marks on bedroom ceiling. Restaurant was closed. 5 star price for 2 star facilities. Very disappointed , unfortunately I've deleted the photos I had from last year. 2 nights stay cost us almost £500. This was a surprise for my 60th birthday