Hilton Garden Inn Findlay

Front desk staff very friendly…. Pleasant greeting! Accommodations were updated and pristine. The dining facility was so convenient. The menu was excellent and our meal was freshly prepared by their chef…. Served till 10 pm Easy access from 1/75 Highly recommend!

We found the hotel very clean. Our son was staying there also and had recommended it from a previous visit

We weren't there very long. Bed was a little too firm, so we didn't get a very good night sleep and the sofa bed was below the standards that we've seen at other hotels. The sofa bed was not made, and there was only a fitted sheet, a blanket and one pillow to use on the pull-out.

Not friendly or welcoming on check-in. Did not mention that breakfast was an extra charge when I asked when breakfast was served. Gave me the wrong room - I booked a king size bed and was given two doubles; the process to change rooms was ridiculous - the front desk clerk almost locked me out of the room that had my stuff in it when he started to process the room change. After arriving home 6 hours later, I realized I had left my prescription reading glasses at the hotel and called the hotel, the "front desk" clerk (same guy from night before) was extremely unhelpful, almost reluctant to do anything to help until I insisted and the Guest Services representative was even worse. I understand that there is a process that needs to be followed, and that it takes time to do that; but to be told that it may be days before housekeeping even "empties their carts" and turns my missing item into the "Lost and Found" is absolutely ridiculous. Sounds to me like the staff may go shopping in the "lost" items bin before turning things in to the lost and found. The front desk clerk did not even offer to call me back, just told me to call again in the morning. When I insisted that he should be calling me back, he asked for my phone number, but not my name. The whole experience has left a sour taste in my mouth and I WILL NEVER stay at this Hilton again. They may be associated with the Hampton Inns, but the Hamptons are MILES ahead of them in all areas - customer service, friendliness of staff and FREE breakfast. It pains my that the Hampton I usually stay at in Findlay was sold out. What an expensive lesson to learn!

The subtle welcoming bar in the lobby was a nice surprise. The to go wine and beer options at the check in desk are very reasonably priced. Kids loved the opened concept lobby

Very nice place, Ana was awesome

The hotel & ppl who run the hotel were 100% awesome . Very nice helpful . General all around great staff. The only issues we had were the bed extremely hard . We had to go out & buy a soft mattress pad.

Room placement was above bar and restaurant while the establishment was not very busy

Excellent