Hampton Inn & Suites Flagstaff East

You have to pay for parking now.

Complete rude staff. Your just a dollar sign to them. No hot tub they filled it in. They charge for parking which makes no sense, because its not covered, gated, or guarded and shares with another hotel. We will never recommend this hotel to anyone.

Perfect family stay

We loved our stay there

Room was clean and comfortable. Breakfast was ok. Automatic charging of $7.50 per night for parking, even if no car was irritating. It feels "chincy". Noise from floor above was bothersome.

We had an issue with check in that greatly affected our trip. We were unable to change, shower or relax before our show began, because we were not permitted to check in for 1.5 hours after the stated check in of 3pm.We had to leave for our show at 5:20, by the time we got into the room it was after 4:30. We were on a schedule- the hotels inability to deliver based on their documented check in time compromised that. Travelocity did very little to help as a matter of fact we are still waiting for the minimal credit they told us we would receive.

This place used to be our favorite place to stay when in Flag. It's starting to look a bit rundown from the inside. The bathroom is developing a moldy look and the room carpet is very spoiled. Good needs, good breakfast, nice staff, conveniently of the interstate.

Staff was not friendly or welcoming. Housekeeping staff knocked loudly on our door at 930am. When answered, staff said “I’m just checking”. When I asked her what she was checking, she just brushed it off and walked away. I let the front desk know what happened as a FYI, she just brushed it off and said “that’s when they check”. I explained that at that time my children were still asleep and it was rude for her to knock to loudly. Neither of them apologized or excused themselves from the inconvenience. The trash cans in the rooms are dirty, obviously not being wiped down or sanitized. When we took out the plastic liners, there were old dried food pieces along the walls of the can. We left our trash outside our door in the morning and when we returned to our room at night, the trash bags were still there.