Residence Inn Flint Grand Blanc

Housekeeper stole money from our room and management refused to address it. The people there are not helpful and trashy human beings. The hotel is dated and dirty. Housekeeping did not clean the two bedroom room we stayed in after requesting a full service. Ive never had to sleep on top of the blankets at any Marriott ever. We only stayed here from the two bedroom option, we will get two seperate adjoining rooms from now on. This is unacceptable and Marriott has been informed. I don't know how this stays open with all of the newer hotels in the area. AVOID AT ALL COSTS

Room was once again not available when we went to check in. Booked a 2 bdr and was given 2-1 bedroom rooms and told they were next to each other, but were actually across the hall. I have a 8, 3, and 1 year old and 2 separate rooms do not work. The only reason we chose this hotel after previous bad experiences is because we need 2 bedrooms. We all ended up sleeping in 1 room where there were no sheets or pillows for the thin rock hard mattress on the pull out couch. Bathroom was dirty and had a hole in the door. Absolutely done with trying to stay at this hotel and will just pay for extra nights we don’t need to stay at airbnbs.

Linens and room were mostly clean, but carpets and furniture were well overdue for replacement and/or deep cleaning. Elevator inoperable. $10/day parking fee for an unsecured lot.

Despite reserving a room with a fireplace 2 days before I arrived, I was told "they were all sold out" when I checked in. On Day 2 I was moved to a room with a fireplace - THAT DIDN'T WORK - and to add insult to injury, the television DID NOT WORK, either. And then there were no plates or silverware in the room - I was told to look in the dishwasher - so I did, just one DIRTY CUP. To top it off, the breakfasts each day were sparse and barely qualified as a continental breakfast, not a full service breakfast such as Residence Inn usually provides.

HORRIBLE HORRIBLE experience! Dirty filthy rooms in terrible disrepair. Thick cigarette smoke as soon as we walked in and permeated downstairs hallways. When I mentioned this, the desk person said that they knew and alarms were “making noise”. I asked why they didn’t kick them out, she said the resident would rather pay the extra fee for cleaning. She asked us if we wanted points because we are titanium members. Or we could have something from the Marketplace. We looked over at the Marketplace and it was empty! Well, when we got to our room we realized that smoking room was right across from ours. Our room was terrible anyway. No working lights or fan in bathroom. Table leg at 90* angle. Food ? Spots all over couch and chair. Carpet frayed and dirty. Fridge with missing drawers. And on and on. See pictures. So they moved us upstairs and there were so many problems in that room that we called Marriott corporate. They canceled our reservations and we booked with a sister property. Big mistake again. They were owned by the same group and we had the same experience, minus the smoke. Marriott should be ashamed to even mention these properties as one of theirs. We felt so sorry for the desk employees. They said they had to deal with complaints all the time. DON’T STAY HERE!!

Everything was wonderful we will be returning next year due to us visiting family for Thanksgiving. When we were checking out “T” took time to ask us how our stay was and we really appreciated that. Thank you very much “T”.

Overall stay was ok, no option to upgrade the slow internet speeds was a thumbs down along with having to pay to parking was two thumbs down. #smh

The hotel was nasty, they gave away my room before I arrived, gave me the wrong room, hotel smells like cigarettes, carpets throughout building were nasty, rooms had no chairs for sitting, no trash cans, furniture had stains everywhere, mold throughout bathrooms, rusty stove and fridge Had no lower level rooms and I am 9 months pregnant and not supposed do steps and no one ever told me that elevator was broken. No one checks on room, people at desk on Sunday Oct 22 and Fri Oct 20 were horrible gave wrong room rates and prices, no manager was every present to fixed rates or to communicate when workers didn’t know how to fix it, food does not charge or rotate daily, pool was freezing cold my daughter is 4 and was only able to enjoy 5 mins in water.

I recently stayed at the Residence Inn Grand Blanc (MI) and stayed in the MOST DISGUSTING hotel room I have ever stayed in. In addition, I had two Pets with me that I was charged for without any prior notification. Red Duct Tape in multiple spots on the floor Table covered in something?! Dirty furniture Mold on the ceiling Dirt around the air vents Microwave Handle missing No Coffee Pot Floor so sticky that my shoes stuck to it! Looks a lot different than the pretty pictures they post all over their websites!