Receptionist was very nice, professional and helpful.
The main entrance, elevator and hallways had strong cigarette smell that was choking us. Someone had their door cracked opened and was playing very loud music and very loud on the phone.
The keys to the door was not working. Receptionist had to come and try it severaly before it opened the door. The bed in the room was a small metal bed, smaller than a regular queen size bed with wrinkled sheets. Infact, we couldn't stay there so we asked for a reund and the receptionist was very understanding to do a refund. This is my first time with Extended stay and i will not patronize them ever again. I will stick with my choice membership hotels.