Hotel Casona del Lago

First the good: great location close to the island and with a direct view to the lake, friendly staff, nice swimming pool, good breakfast. What can be improved: 1. Sound insulation - you can easily hear guests in the neighbouring rooms talking or snoring during the night, making it sometimes difficult to sleep properly; 2. Rooms are built in such a way that hardly any direct sun comes in, meaning you've got to turn on the lights practically the whole day of you want to see properly; 3. The floor surrounding the swimming pool is very slippery, not appropriate at all for the location; 4. Speaking of pool, it gets very little sun throughout the day so you'd better be tactical if you want to sunbathe; 5. Fixtures are quite dated and rooms could use some refurbishment

there is hot water just need to wait for it don't give up so fast

I stayed here during my tour of central America. This looks like a very nice hotel and we were meant to be pleased that our group had been switched to this hotel. Sadly it was disappointing. For an old person like me there were steps all over each level and around the pool and to the restaurant. In my room which looked OK the hanging area instead of wardrobe was too high for me to get to. The safe was impossible to get to use and eventually I was just given a key to it which should have been offered the first time. For breakfast the service was chaotic. Ordered meals came in no obvious order and it seemed not to relate to when the order was made. Coffee at the buffet ran out. Then milk ran out. Long waits for replacement. Just give up.

Good location with Maya Mall nearby and Flores island a 10 minute walk or 2 min tuk tuk. Breakfast options were good.

Beautiful views from the restaurant, pool, and sitting area. Breakfast was plentiful and good. The place is clean and the staff is nice.

Location was perfect, staff were extremely friendly, professional, and helpful. Roomm was pretty rough shape.