Had a good experience on a previous stay. Less so on this occasion. Hotel never responded in >5 days to messaging through *******. Had to call hotel four times before getting an answer at 10pm. Despite less than 30 cars in the parking lot, would not honor request for a floor on the upper level. Tub was dirty & carpet stained. Beds are comfy. Linens are clean. Facility is relatively quiet. Staff is helpful and friendly, even if somewhat difficult to reach either prior to or during the stay.