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Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(8988)
Positive reviews(8580)
Reviews with photos/video(3325)
Close to amusement park(975)
Perfect for kids(732)
Relaxing hot springs(685)
Has facilities for children(560)
Delicious breakfast(380)
Has an infinity pool(78)
Negative reviews(408)
Guest User
Family Zone-Madagascar With Private Tub
Stayed in Jun 2024
Family
22 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Fun for family with kids to stay . Water park is great. Hot springs is comfortable. Food is great and people’s is nice . Highly recommend it to anyone who love hit spring
Response from Property: 親愛的谷友:您好!感謝您選擇熹樂谷温泉度假酒店,非常榮幸能為您服務。多年來小熹一直秉承着“以顧客滿意為中心”的精神,為每位顧客創造“家外之家”,感謝您對熹樂谷服務的認可,期待您及家人的再次下榻!前廳部經理周煥珍
Guest User
Yue Quan Garden Superior Double Bed Room With Private Tub
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 26, 2024
This was the first time we were staying at this hotel, and we will definitely be coming back. The rooms are big and clean, the staff is extremely cooperative and friendly. A special mention to the manager Zhu Haojin who was always very helpful whenever we were faced with difficulty and ensuring we had an amazing experience overall. The hot springs and water park were around 500m away from this hotel and there were feeder cars to and from the springs, they were very enjoyable and kid friendly. We are definitely looking forward to coming here regularly.
Response from Property: 親愛的谷友:你好!非常感謝您對熹樂谷酒店的支持,小熹始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時小熹也很榮幸能為你提供最優質的服務。真誠期待您的再次光臨!前廳部經理周煥珍
Angelina
Family Zone-Alice's Wonderland With Private Tub
Stayed in Aug 2024
Family
1 review
4.0/5
Very Good
Posted on Aug 13, 2024
Hotel room is clean and tidy. However, restaurants are not as expected. Food quality is poor.
Response from Property: 親愛的谷友:您好!小熹目標是為客人提供舒適的入住環境和最佳服務,非常感謝您給小熹提供的寶貴意見,您的意見和建議將幫助小熹不斷提高並保持高水準的服務設施,使小熹的服務日益完善,歡迎您再次光臨!前廳部經理周煥珍
Guest User
Main Building-Thai Rhythm Hot Spring Double Bed Room With Private Tub
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 5, 2024
Good experience,see you next time
Response from Property: 親愛的谷友:您好!很高興您選擇熹樂谷酒店和您的朋友們度過了一個美好的假期,您的點評是對小熹服務最佳的肯定與鼓舞。熹樂谷酒店還有很多優惠活動,請您繼續關注小熹,歡迎您再次光臨熹樂谷温泉度假區!前廳部經理周煥珍
Kimberlybb
Chinese-Style Villa - 3-Room
Stayed in Aug 2023
Family
14 review
3.5/5
Posted on Aug 15, 2023
The travelling experience in xilegu was complicated. Some aspects were excellence with some areas to be improved. Service was good. Our family had fun in circus performance though the scale was small and without safety measures. Breakfast buffet food was good. Hotspring was fine and water park hygiene can be better especially the water quality. The pool floor was full of subtle tiles due to lack of maintenance. Accommodation was good and spacious with private hotspring. The staff kept reminding to leave a comment which is very detailed mind.
Response from Property: Dear Gu You: Hello! Thank you for your insightful feedback on Xiaoxi. We deeply apologize and regret for your unpleasant experience during your stay. The hotel management attaches great importance to the opinions of every guest, and Xiaoxi will further improve and improve our facilities and services.
Bii_
Family Zone-Madagascar With Private Tub
Stayed in Jun 2023
Family
7 review
4.7/5
Amazing
Posted on Jul 22, 2023
Need to call didi to go the place, is a far from city but good for relaxing … i like all their facilities.. spa , waterpark , playground! Stay at least 2 days please.. my kids enjoy
Response from Property: 親愛的谷友:您好!感謝您的及時反饋,希望沒有影響到您此次出行的心情,小熹會加強員工的業務培訓,小熹會不斷地要求自己,好一些再好一些,請相信小熹願意用最熱情最細緻最温暖的服務為您打造旅途中最舒適的居所,竭誠期待再次為您服務!前廳部經理周煥珍
Roya91
Main Building-Thai Rhythm Hot Spring Double Bed Room With Private Tub
Stayed in Jan 2024
Couples
8 review
5.0/5
Outstanding
Posted on Jan 24, 2024
Everything was totally good, the food was average, I expected more of the food
Response from Property: 親愛的谷友: 您好!非常開心熹樂谷給您留下了深刻印象,也希望這個美麗小城市和熱情的熹樂谷酒店能給您留下一段美好的回憶。熹樂谷温泉度假區期待您下次光臨,祝一切順利。
Mei Yee Gigi
Yue Quan Garden Superior Twin Room With Private Tub
Stayed in Dec 2023
Family
7 review
5.0/5
Outstanding
Posted on Feb 10, 2024
The themed room is spacious with slide and bath tube at the balcony.
Response from Property: 親愛的谷友: 您好!非常感謝您對酒店的支持和各方面的認可,小熹所做的一切都衹為每一位谷友帶來不一樣的度假體驗,看到您的滿意和肯定,小熹真的是非常的感動,小熹會繼續努力時刻準備着您隨時回來。前廳部經理周煥珍
Guest User
Family Zone-Madagascar With Private Tub
Stayed in Mar 2024
Family
5 review
4.2/5
Very Good
Posted on Apr 1, 2024
Overall is a good experience.
Response from Property: Dear Gu you: I am very glad that Xi Le Valley Hotel has left a good impression on you. I hope you can continue to pay attention to Xi Le Valley Hotel and tell Xiao Xi more feelings and experiences when you stay in the future. I look forward to your visit again! Front office manager Zhou Huanzhen
Guest User
Main Building-Yaquan Hot Spring Double Bed Room With Private Tub
Stayed in Apr 2023
Travel with friends
2 review
3.7/5
Posted on Apr 16, 2023
It is located a bit inside which i think is great for a peaceful scenario. They have a few buildings with rooms, hence make sure you book correctly. There have villas, and bigger rooms at another side. I choose the main building hotel rooms that comes with a big outdoor balcony onsen. It was enjoyable as you can have the onsen yourself if you prefer privacy. This resort is like a leisure park where it has a few playgrounds for kids etc. The main building resort has a few restaurants, some exhibtion of toys etc. There is also mini shuttle bus / baggy rides for you to go around. As it was China, everything is wechat pay which can be inconvenience for foreigners. Do have some cash with you, as some international credit cards are not acceptable here. I find the breakfast so-so, unless you are willing to drive 1 hour out of here to have your other breakfast. Overall, it was quite a pleasure stay.
Response from Property: Dear Gu You: Hello! Thank you for staying and giving Xiaoxi the opportunity to serve you. Your comments have support and suggestions, which are very rare and precious wealth for Xiaoxi. Xiaoxi will continue to work hard and constantly improve various services, hoping to meet you again in Xile Valley. I wish you a happy mood and a happy family! Zhu Haojun, Manager of Front Office Department
Guest User
Yue Quan Garden Superior Double Bed Room With Private Tub
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Very good customer service
Response from Property: Dear Gu You: Hello! Thank you very much for staying in Xile Valley and sharing your stay experience. Your support and recognition are the greatest driving force for Xiaoxi's progress. We sincerely invite you to vacation at Xile Valley Hot Spring Resort Hotel again! Front Office Manager Zhou Huanzhen
Ethan
Main Building-Thai Rhythm Taily Double Bed Room
Stayed in Mar 2024
Other
17 review
4.0/5
Very Good
Posted on Mar 31, 2024
Nice and clean
Response from Property: Dear Gu You: Hello! Thank you very much for your favor and love for Xiao Xi! For your trust, Xiaoxi will be more persistent, and Xilegu Hotel will always stand in this city, waiting for your arrival! Be there or be square! Welcome to visit home often! Zhou huanzhen, manager of front office department
Guest User
Main Building-Yaquan Hot Spring Family Room With Private Tub
Stayed in Apr 2022
Family
7 review
4.5/5
Great
Posted on Apr 7, 2022
Second time here. Is good for families, stayed in the room with a slide. Had to ask to clean the floor again but overall was nice. Hot springs are great.
Response from Property: 親愛的谷友:感謝您入住熹樂谷温泉酒店,很高興看到您對小熹好評,給予小熹很大的鼓舞,也是小熹前進的動力,小熹會繼續保持,本次很遺憾未能獲得您的5顆星星,小熹將不斷進取時刻準備着給每一位賓客帶來更優質的服務,期待您的再次光臨!前廳部經理朱豪軍
Donchenko
Main Building-Yaquan Taily Twin Room
Stayed in Feb 2022
Couples
30 review
5.0/5
Outstanding
Posted on Feb 11, 2022
Kind far place but deserve to visit it. Good for summer and winter time. Have a lot of activities around, water park, hotsprings, mountain, etc. Breakfast food good for foreigners and Chinese people. At holidays ( Chinese new year) have performance indoor and outdoor.
6/8
Response from Property: 尊敬的貴賓: 您好!非常感謝您對我們酒店如此的青睞和喜愛!為了您的信賴,我們將更加堅持不懈,熹樂谷酒店永遠屹立於這個城市,等候您的來臨!不見不散哦!歡迎常回家看看!
Guest User
Family Zone-Madagascar With Private Tub
Stayed in Apr 2024
Family
7 review
4.7/5
Amazing
Posted on Apr 28, 2024
Very nice
Response from Property: 親愛的谷友: 您好!非常開心熹樂谷給您留下了深刻印象,也希望這個美麗小城市和熱情的熹樂谷酒店能給您留下一段美好的回憶。小熹期待您下次光臨,祝一切順利。前廳部經理周煥珍