La Bastide Saint Georges & Spa

The hotel and grounds are beautiful and our room was wonderful with a small terrace. The pool area had plenty of chairs and we tried the small warm indoor pool & jacuzzi which was very relaxing. My partner had the breakfast which he rated very highly and we had dinner which was stunning. However, downside was the fact there was no-one to be seen at all apart from the cleaner. Nobody came down to see if we wanted drinks, or check if everything was ok. As for peace and quiet, this was ruined by a family of 4 adults and one child using the pool and grounds as a running track, bombing each other in the pool, kicking a football close to my sun lounger, playing badminton and shouting and cheering. Our one day of relaxing which this stay was for, was completely ruined. No-one from the hotel came out to speak to them. On complaining, it turned out they were not even guests. Seemed funny that they knew exactly where everything was and came fully equipped with towels etc. so must have done the same before. We were told that our room was upgraded as a consolation, which was funny, as we booked a superior double and that’s what we were given. No consolation. On sitting on the terrace later, a fire alarm went off somewhere in the garden. Again no staff to be seen. It wasn’t until a guest appeared, holding a child who headed for the reception to find someone, did the receptionist follow her to sort the problem out. This is a serious safety issue. We spent a lot of money on 2 nights for the facilities and guarantee of peace and relaxation, which we didn’t get, completely ruined by free loaders being uallowed in, who, I am sure will tell all their friends to do the same. Management take heed. Very disappointed.