Holiday Inn Express & Suites West Point-Fort Montgomery

The property looks much nicer than I remembered, however they are still working. They confine the work to 10 - 6, I believe, with most people out on their own after breakfast which ends at 9:30. However, when they are working it is disturbing

Professional service

Easy peasy. Quiet hotel, 100 meters off the main Route 9w, so it is quiet. Nicely furnished and just well worth my time and money. Slept well.

Although a large portion of the building was actively being renovated, the main lobby and breakfast area were very well appointed and clean. Our room was very comfortable and clean but did show signs of use and a previous leak from upstairs. The breakfast was very good and offered a large variety of foods to choose from. Real pluses included a nice warm room, very comfortable bed and linens, lots of towels, generous supplies of soap, shampoo, hair rinse and body lotion. I kind of missed not seeing a shower cap but had packed one. Every thing was in working order. We enjoyed our stay without any real complaints.

The property is under construction with one sign posted on the elevator. The construction continued over our weekend stay so relaxing in the daytime was impossible. Also vending and ice machines were limited as the construction located on the 3rd floor blocked this access.

Very pleased with the accommodations …very quiet, nice bed, and decent breakfast…would definitely reconnend

3rd floor was under construction and it looked like there was a water leak...our ceilings on the 2nd floor had some marks on it. It was ok, but I'm guessing its loud during the week

This facility is a construction site masquerading as a hotel. Virtually the entire second floor (and perhaps more) is completely torn up and being renovated. The workers doing the renovation are staying in the hotel with their families. When I checked in around 4:00 pm I wanted to take a nap after a long day of driving, but the constant hammering and use of power tools in the room directly above me meant that was impossible - it continued until at least 5:30 PM at which point I gave up and left the building. Although I complained to the front desk, they were not able to make it stop. When I returned to the room after dinner, I was greeted by the unrelenting shrieking of a small child from the room next door, which was occupied not by another hotel guest, but by the family of the renovating workers, who didn't even have their door closed. After complaining again about the noise, I asked for a different room and was only offered one on the floor being renovated. Although it was claimed by the clerk that the room was "finished," the thermostat was laying on a shelf with its wires protruding from the wall. The bathroom counter was covered with fine white dust. Not finished. Exhausted, I gave up and went to sleep in the partially renovated room, dodging the construction obstacles in the hallway. No hotel guest should have to put up with this travesty. The rental of a hotel room implies "quiet enjoyment" of which I received neither. I will be pursuing a refund. Management should close the hotel for renovations rather than perpetrating a fraud on tired travelers.

At the night we checked in, we found some of unexpected issues for the room facilities, the toilet didn't has the water come out, we could not use it and also there was no water for the shower, we tried to contact the front desk, but the guy who worked there told us they were not able to fix that, so he gave us another room key to walk in there taking the shower ects, but it cause a lot of inconvenience to us, we checked in at the midnight, we’re tired and we need to spend more time for the issue. We are Not satisfied with the place where we stayed, the hotel is supposed to check their facilities and make sure they are all in good condition.