We've stayed at this particular Best Western several times. Our room is always clean, the staff members are always friendly, and the breakfast is always good. In fact, at this mornings breakfast, being Sunday, May 12th, the gal greeted us with a genuine smile and wanted to ensure everything was okay. I'm sorry I didn't get her name in order to give her a personal recognition. Hopefully providing the date will help. Of course your front desk people are wonderful as well. Again, I don't have his name but the gentleman who checked us in around 3:30pm on May 11th greeted us with a smile and was so friendly.