Marriott Sanibel Harbour Resort & Spa

Wonderfully

It was a wonderful stay. They upgraded our room to water front. Saw dolphins, had a great dinner and a wonderful sunset.

Well if you want to stay in the main building you must confirm it as we were tossed into another building 5 min walk away with no amenities. If you book on ******* they mention nothing about this. If you book a suite and you see the bridge in pictures that room is not part of the main hotel.

Clean and nicely updated. Nice pool area. Friendly and helpful staff

Outstanding

The venue was beautiful and clean. Most of the staff was friendly and accommodating, unfortunately we had to go to the front desk 3 times to ask for housekeeping to come. At one point I called the front desk because we were very low on toilet paper but no one came. Also, if a guest would like a shuttle ride to the entrance of property, the attendants should be allowed to do so.

Hotel checkin was quick, the valet attendants were very friendly and attentive. Arrived in time for our spa but when we came to check in they had scheduled us for the wrong day. And of course, no options as the spa was empty and they indicated several employees had called in sick. They offered us to use the spa services. This was fine so we attempted to use the steam room, sauna, and coed pool, but there were no chairs in the pool room so nowhere to plane your towels and unlike many spas there was no food/beverage service and the appearance was clean which is nice but it was not cozy more sterile with hard surfaces. So after the spa. We went in to the Tarpon room for lunch. Ordered lunch , the server was very nice but my order was incorrect and server assumed I would be okay with the wrong order from fish tacos to shrimp tacos, except I have a severe shellfish allergy. Explored Sanibel, the beaches were beautiful. Came back to enjoy a dinner cruise which was terrific. Food and service above expectations. Captains Bar, again another error from the staff on our food order. Again the server expected that I would be okay with it but I was not. My husband ate his meal while I waited for 20 minutes for my meal. We were not offered water and our glasses were empty and the server had been to our table twice and did not ask if we wanted another so we chose not to order more. They did comp my meal but we noticed they increased the price of my wine from $16.50 to $25. We paid our bill but felt the service needs additional training. Overall, we would come back. However, the hotel staff need better training on hospitality. We understood they were just back open since Fall of 2023, but good service is an easy fix by good training and management which this hotel lacks.

- It was a nice time of year to stay because it was not crazy busy. Checking was pleasant. We were offered to be moved from Captiva Tower over to Sanibel Tower (where all the restaurants, 2 pools, and activities are at), but we select Captiva Tower because it was quieter. This proved correct, although if staying Mon-Fri there is the causeway bridge construction which is noisy. Fortunately, being a weekend, this didn’t affect us. The pool was perfect for relaxing without a ton of activity. - The corner suite was clean and spacious. We understood that this was the “new” one, however it seemed like some of the furniture was switched with older. The desk was missing the chair and was beat up as well as some the dresser drawers would not close - disappointing for a Marriott. I didn’t complain because I didn’t use it. But we had to ask for several other items that were supposed to be there. We wished for some additional places to hang towels or wet swimsuits, but they are into the “minimalist” approach for decorating. - The food at Tarpon House was excellent. We also liked the buffet breakfast. - For those used to Marriott vacations, you know about the daily resort and parking fees, but they do add up. I’m not so sure I would return here as I think there are better choices for that kind of $$$$.