Hotel checkin was quick, the valet attendants were very friendly and attentive. Arrived in time for our spa but when we came to check in they had scheduled us for the wrong day. And of course, no options as the spa was empty and they indicated several employees had called in sick. They offered us to use the spa services. This was fine so we attempted to use the steam room, sauna, and coed pool, but there were no chairs in the pool room so nowhere to plane your towels and unlike many spas there was no food/beverage service and the appearance was clean which is nice but it was not cozy more sterile with hard surfaces. So after the spa. We went in to the Tarpon room for lunch. Ordered lunch , the server was very nice but my order was incorrect and server assumed I would be okay with the wrong order from fish tacos to shrimp tacos, except I have a severe shellfish allergy. Explored Sanibel, the beaches were beautiful. Came back to enjoy a dinner cruise which was terrific. Food and service above expectations. Captains Bar, again another error from the staff on our food order. Again the server expected that I would be okay with it but I was not. My husband ate his meal while I waited for 20 minutes for my meal. We were not offered water and our glasses were empty and the server had been to our table twice and did not ask if we wanted another so we chose not to order more. They did comp my meal but we noticed they increased the price of my wine from $16.50 to $25. We paid our bill but felt the service needs additional training. Overall, we would come back. However, the hotel staff need better training on hospitality. We understood they were just back open since Fall of 2023, but good service is an easy fix by good training and management which this hotel lacks.