Any need or request we had was quickly and happily provided for us. We called and spoke with the hotel front desk staff member Jefferson when our flight landed and the courtesy shuttle arrived very quickly to pick us up. The van was new and clean and the driver Kent was very courteous and professional. When we arrived at the hotel (10-15 minute shuttle trip) Jefferson had our room keys ready for us and we were able to go straight to our rooms. Jefferson also had a smile on his face in every encounter and was very patient with my niece’s numerous questions. Many people don’t have patience with her, but he was very kind to her, which made all of our party feel comfortable staying here. Every person on staff was 100% kind and accommodating with any request we had. Will definitely stay here if we’re in Fort Myers again.