It was great at first. Then we were approached by the "manager" three days before we were supposed check out. He told us that we had to check out the next day but that he would approve a refund for the final two nights we were supposed to stay there with the company we booked our stay with as well as that we would get our deposit back. His reasons for us having to check out were as follows: there was blood on one of the pillow cases and that was because my mother hit her nose on the shelf attached to the wall in between the beds. The shelf basically comes up right next to the edge of the bed, way too close. He also stated that one of our service dogs "pissed" , that was his exact word, and that because of that he would have to steam clean the carpets. That doesn't add up to me. He approached us outside while housekeeping was in our room and other guests were around and able to hear. He was very unprofessional in both his wording and tone of voice as well as approaching us outside like he did.