TownePlace Suites Springfield

Went for business and was able to access the wifi and it was nice and quite.

The service provided by Paris was great. The first room that I was assigned had not been cleaned, the bed sheets had not been changed and the bathroom was dirty too. The second room that I was assigned was cleaner however the bathroom floor had not been properly swept because there were what appeared to be crumbs on the floor.

Our stay was just average overall. The room was a bit dated, but ok overall. The TV didn't work on the first day, which put a damper on our 5-day stay. We reported it to the front desk, and on the second day, they sent the on-duty maintenance man. He was able to bypass the cable box and get us access to just the most basic channels. However, the hotel did not try to fix the TV or get us another room for the rest of our stay. Also, the housekeeping service pretty much consisted of us flagging down the housekeepers to get some new towels....substandard for a 5-day stay. Also, there were several hotel maintenance-related trucks that took up much of the small parking lot -- they should have concentrated them in on area away from where most cars parked. Breakfast each day was pretty good. With a bit of effort, this hotel could rate 4 or 5 stars on TripAdvisor.

Good

This property delivered a quiet, safe, clean, convenient place to stay, with friendly staff, and normally that would be that. However, my two-night stay was plagued by two problems that were not resolved while I was there. The first was a problem receiving one TV channel, but that may have been a problem with the provider that affected other customers in the area. The other, and more serious, problem involved needlessly blowing cold air into my room when the heat wasn't on. The heat eventually came back on and restored a comfortable temperature, but the wildly yo-yoing temperature was quite noticeable. A technician looked at the heat pump and replaced a dirty air filter, but that evidently wasn't the real problem.

We had an excellent stay at this TownePlace in Springfield that surpassed our expectations. Firstly the staff was absolutely amazing! Starting with the GM Chelsee Marshall and everyone on their team was respectful welcoming and went above and beyond to make our stay comfortable. We ordered groceries but we hadn’t made it to the hotel and the staff put away all our groceries in the fridge so it didn’t ruin. The GM listened to our difficult circumstance we were visiting Virginia for and accommodated our stay to make sure we had enough space and accessible accommodation. The rooms themselves are very clean spacious and equipped with appliances if you want to cook. We had a three party reservation and the rooms was very spacious and comfortable to have us all stay for an extended period of time. There is hot breakfast provided and the hotel is clean, extremely quiet and away from hustle and bustle. Would highly recommend.

Room was very good. Loved that there was sitting room and the desk. The people were wonderful. We had an issue with our vehicle and the staff was extremely caring and got us back on the road in time for our meeting.

This hotel was wonderful and affordable. The room was spacious and had it's own thermostat (which I love it to be warm). I did not eat the breakfast because I already had breakfast plans but it looked like a variety of options when I walked by.

The stay was fine. The breakfast was great!The workers were wonderful replenishing the food. All the staff were very good. The only issues were the following: no hangers, no hair dryer, and the heat was not working properly. It frequently blew out cold air even when the heat was set to a higher level.