Hilton Garden Inn Frankfurt City Centre Reviews

The service was excellent! The front desk staff were very polite, proactively upgraded my room, and provided disposable slippers. They also offered bottled water when they noticed how hot it was outside, which I really appreciated! I'll definitely stay here again next time. The room was clean and tidy, very satisfied!

The room was quite nice, and for Europe at this price point, it felt spacious. Parking right outside the entrance was inconvenient. It's close to the train station, but the surrounding area felt a bit unsafe. The hotel breakfast was good, and the dining area was quite large.

The location is fine, next to the train station, there’s a supermarket just next to the hotel. The front desk guy was very helpful, nice and polite. I have already changed the hotel just earlier and I didn’t want to have another kind of conversation about changing room, I was more that 48 hours on the way. The room didn’t have any extra things except for soap and washing gel. I would give this hotel 0 for cleaning, because when I was already in the shower I found black hair and a used razor with lots of hair as well in it. And it was too late to change rooms or complain. The linen maybe wasn’t changed quite a bit, or just wasn’t washed well.

Great location and service. However, the WIFI is very slow, if you work on online documentation, you will lost what you have done 🤯 H

The hotel's location is very close to the business center, within walking distance, but it's also very close to the dirty and chaotic area near the train station.

The room was clean, tidy, and spacious. The breakfast was incredibly rich and satisfying. Overall, my stay was very pleasant. It's quite close to the markets, yet relatively quiet.

The room was very cold despite the heating being on. The room lacked minimal hygiene products such as a toothbrush, cotton pads, and more. There is not even a single bottle of water. The breakfasts are average. This is the worst hotel in this chain that I've been to.

The hotel itself is no issue but the location is! It’s right in the heart of the red light district and from the main train station, you walk through very sleazy streets to reach the hotel! I wished I read properly before booking! Nonetheless, the staff were great and the breakfast spread was good, minus the very rude plump male chef.

The front desk Clark’s were dishonest , that Indian lady lied if things on promotion, fooled to be Hilton member with all my personal info, yet nothing upgraded

The room was very clean, and the breakfast was excellent.

Nice and friendly staff. The room is spacious enough for me.

The hotel is near the Frankfurt main, but the back street of the hotel is not safe to walk alone.

Great stay, great location to explore town. Quiet rooms and lovely breakfast

The hotel's location is convenient for the office area, making it a good choice for business travelers. However, being near the main train station can feel a bit unsettling at times. One of the highlights of my stay was the excellent breakfast—the scrambled eggs were particularly satisfying. I was also highly impressed by the night receptionist on Monday, February 24, 2025. He was polite, efficient, and incredibly helpful. It’s been a long time since I’ve encountered such a customer-oriented and passionate hotelier, and his outstanding service truly made a difference in my stay.