Guest User
June 4, 2024
We travel quite a bit and stay in many different hotels, and motels across the country. Clean is always a priority for us. We will never stay at another Stay Bridge hotel. THE GOOD- They hotel WAS clean, and all staff were very polite and courteous. THE BAD- Not having an ice machine in ANY sort of hotel, extended stay or not ISN'T ACCEPTABLE!!! When asked, the desk clerk said "Just use the icemaker in the refrigerator" yeah right, it takes at least 6 hrs to make ice, but that didn't work either, so we had no ice for our entire 4 day stay. When eating breakfast, some type of long and obnoxious alarm or cell phone tune kept going off and annoying everyone in the dining area. The electronic door keys were not working in most doors creating a very frustrating environment with many irritated and angry customers continually having to walk around to the front door. I was sitting in the room on a chair near the door in my undies after taking off my work clothes, when all at once our door opened and perfect strangers started entering. When they realized they were intruding, they started apologizing up and down, stating that they must have been given the keys to the wrong room. At that point I had enough and called the front desk and asked them who else had keys to our room. Lots of excuses! Room layout had the bathroom sink nearly right next to the bed not allowing any privacy for person at sink, nor for person trying to sleep in bed with bathroom sink area light on. Unfortunately we had reserved the room for 4 days and it was not a very enjoyable stay. NEVER AGAIN!!!