Guest User
December 5, 2023
STAY AWAY! The hotel itself is beautiful, but the staff and management team are very very troublesome. My husband and I got married in Somerset three months ago and stayed in the bridal suite the night after our wedding. Upon waking up the next day, we left the room to eat breakfast in the lobby for approximately half an hour. When we returned to our suite, the door to our room was wide open and our belongings were nowhere to be found. A maid was cleaning the room and when asked where our stuff was, she simply responded, "I don't know. Front desk." While leaving the room, we happened to look inside the garbage bag on her cleaning cart and were infuriated to find that our valuable and sentimental possessions were all thrown away, including my makeup and emptied out makeup bag, bridal bouquet, bridal tote, wedding heels, "wifey" sweatshirt, watch box, and congratulatory balloons that had been popped. Please note that WE HAD NOT CHECKED OUT YET and it was an hour before checkout time. This was an outright violation of our privacy and belongings! Following the incident, we reached out to management and were told that an insurance claim would be filed to compensate us for our lost items. It has been three months and we receive zero communication unless we actively follow up - even then, we are informed that they are "working on the issue" only to be ignored again. This incident has permanently tainted the most special weekend of our lives. We would never recommend this hotel to any friend or family member.