Wendy .T
June 20, 2024
The hotel is located near Deer Park, about a 5-minute drive. It is also close to Queenstown Center, approximately a 10-minute drive.
Upon arrival, there were no staff members at the front desk. I waited for about 5-8 minutes and had to raise my voice to call out "hello" before a trainee came from the back office. After that, the system was down, taking another 8-10 minutes for check-in. I arrived early, around 1 PM local time, and understood that the room was not ready, so I waited patiently. However, when another couple arrived and requested early check-in, another trainee rearranged the room assignments to accommodate them. The same happened with a third couple. I then approached this new staff member, who was helpful and managed to shuffle my room to another ready room, allowing me to check-in. This meant I actually waited 30-40 minutes unnecessarily.