Fredericksburg Hill Country Hotel

So bad didn’t even get to

This is a total scam… booked the hotel on ******* and went to check in around 4 pm the night of Oct 7th and was told by the hotel front desk they over booked and had no rooms. As if that was not bad enough I called ******* about the over booking and they told me there we no rooms within 40 miles and that they would contact me regarding a refund. I had to find a place on my own almost 45 minutes away… ******* then contacted me a few days later and instead of getting a refund I was told that the hotel said it was not over booked… I can tell you that I was in the parking and heard two other people were told it was over booked plus our friends who came later to check in were also told the same thing. long story short we ended with a $213.00 Loss with ******* siding with this hotel who is totally scamming customers out of there money by having a no refund policy. I’ve traveled all over the world and many places each year and as a seasoned traveler have never come across a more dishonest hotel then this one… I would also advise not using ******* since they accepted the hotels word over there long standing customer of over 10 years.. I’m am still in disbelief that this is actually happening. I would recommend using a third party travel agency like American Express that works for you and not the hotel.

BEWARE....this hotel is filthy beyond belief with dead fleas and bugs on sheets and the sheets were not washed or changed as there was butt juice on the sheets. The room had a horrific musty odor....the lady had to clean the spider web and bugs from outside the door.. the pool was super cloudy ready to turn green....I don't know where the inspectors are but this hotel should not be allowed until they do a major cleanup/disinfection, etc. We had to stay elsewhere as we were itchy

Horrible experience and never even checked in. Had booked through *******. Went into hotel and there was a sign that said please call for assistance. There was barely any cars in the lot which I thought was strange. The upkeep on the hotel grounds was horrible. I left to walk around time and figured I’d come back to check in later. Hours later I returned and still the same sign was set out. So I called the number and was told there was no rooms. I said yes I have a reservation confirmation. He then said, if you went through ******* you need to contact them for a refund. I said why would the reservation be processed then? He said I don’t know contact them I can’t help you. He was rude and condescending and I told him so. He then called me an a$$hole and hung up on me. Some way to do business. Skip this stay!! I got hot refund and wish I had taken pictures of the place to post.

The staff was friendly but room was not. The faucets in shower and sink were gross, and so was the toilet. The property needs to be mowed and edged; at night, the place looked abandoned. Additional outdoor lighting would go a long way.

Terrible experience. We were charged by *********** and the hotel didn’t accept it. We had to pay them also. Trying to get our money back from ***********!!!!🤯 To top it off the hotel was in very poor condition.

I made a reservation through *******. When I arrived, they would not honor the reservation, nor would offer me another room. The man at the front desk was extremely vulgar and rude. As I was leaving, I mentioned that I was going to leave a review online and he screamed at me “fu$k you ni$$er”

This is one of the worst hotels I have stayed at. Miss managed dilapidated and dirty hotel. Single pane windows. The whole hotel in need of a remodeling. No pool open, no ice machine the lousy breakfast has no hot options. Merely bread and butter, cereals and some yoghurt for kids. Wall paper was loose in our room. The night table where not cleaned, you could see stains from drinks on top. The toilet had severe hard stains. Spackling above shower not painted. None existing staff. Had to call for them Stay away!