Contigo Ranch Fredericksburg

We got there around 8 pm, after spending a nice day at the vineyards and town, and then we found out that we needed a code to enter the room, which we did not have and never received from the property! There is no reception, almost no signal, we tried to call the website phone number and no one was picking up, there is only a voice message asking you to send an email (!!!) with your question. After 2 hours trying to contact someone to get the code without success, we went back to town (almost 30 min drive) to try to found another hotel to spend the night. I’ve never seen a place with NO ASSISTANCE at all to the guests. When they finally replied my email, and I asked for reimbursement of the amount, they said that they would pass the information to the manager on Monday. It was my birthday and was very upsetting. Do not waste your time here

The whole facility was great, beautiful place out in the country, very nice rooms and a very comfortable place to stay, They delivery breakfast in the morning and it was a great variety of breakfast items. Would definitely love to go back and stay longer. Loved it !!!

The room was great but on the day of the wedding, the entire property had issues with water pressure and did not get water pressure back until mid-day. The wedding rehearsal Barn was so hot the owner did not provide any air circulation to the area. The place is big enough with high ceilings to install a huge ceiling fan. there was an electrical plug everywhere so they could have brought in some type of fans to circulate the air for the infants/children/elders/ and the rest of the wedding party. There is absolutely no one to receive you on board, no office, if you have concerns/issues you will have to send an email. Complimentary breakfast was left on the doorstep, they could have provided a courtesy knock but left it there for the ants/bugs. whoever the staff that was handling the day to days things for the owner had no customer service ranch hand was very rude to our party he arrived about 10;30 pm and stood around looking at our guests on the dance floor as if everyone was a problem. although the venue is beautiful but for what we paid for was a ZERO Star.