When booking the room I did put in there for it to be on the bottom floor because my mom is handicap. However, that didn’t get saved on the reservation so they put us upstairs then we go to the pool there’s no chairs no tables for anyone to sit down again my mom’s handicap she’s still trying to live so there needs to be chairs. I go to tell them the one girl at the front was really nice. She was the only one that could speak English. I was asking the other women questions and they told me no English. We ended up having to call my mom and ambulance because she wasn’t able to breathe from going up and down the stairs.