*BEWARE BEDBUGS* We are finally far away from the Mercure Hotel after a long night of back and forth with the unfortunately ill equipped ‘student’ staff maning the front desk. We were supposed to have stayed two night here however upon a couple hours after midnight of our second night we noticed small blood stains on the sheets of the bed and quickly began to look closer and yup our worst nightmare confirmed, bedbugs. We had experienced small rashes from the previous night but didn’t think it was anything major and didn’t notice until the next night. However this nightmare was just the beginning. What ensued after was a call to the front desk where the on-call night staff came quickly to investigate the room. Two students covering the entire hotel in the night. We expressed our concern to cancel tonight’s booking so we could get out of the room. No bedbug policy was mentioned by the two, they really had no idea what to do except for offer us another room. They said nothing about informing and evacuating the rooms adjacent to room 503! I then asked for the manager, however they said the manager was not available until 7am and we could have another room until then. How is it possible that there is no one who can resolve a critical situation such as this, no manager, no mecure manager, no Accor manager? To the manager of this hotel: how can you leave the hotel in the hands of these students at night with no proper training on common high risk scenarios? Or no back up contact. I’ll spare the agonizing details of the back and forth between these students on simple questions that they should be aware of in a 4-star hotel (e.g. what is your policy in this situation, not being able to cancel the nights stay and previous night for all the rash bites and physical pain resulting). This is for the manager, please we would like to speak with you once you are in the office, and will be patiently waiting as we slowly painstakingly inspect all of belongs to ensure we do not bring these nasty pests home with us. To anyone thinking about staying at this hotel, be warned as this could be you!