Homewood Suites by Hilton Hotels in Fresno

I've been to this property for business on-and-off since the beginning of the year, and my first experience was not a good one with housekeeping - I didn't need my room serviced everyday, but when I did make the request they finally came 3-days later. Since then my experiences have been fine, mostly because I have stayed for shorter periods and don't need anything from housekeeping... Well, my most recent stay was marred with poor service, and I guess that is mostly my fault since I left something in the room. In trying to retrieve my item, I got housekeeping's voicemail and left a message. After not receiving a call back after 3 days, I stopped-by the property since I was back in Fresno. However, the front desk told me I couldn't do anything other than call back and leave another voicemail - I also left a message anyway. After another 3 days, I still hadn't heard back, so I stopped-by again and the front desk said there was nothing they could do - so 3 voicemails and 2 in-person visits and I couldn't even ask directly if they had found my item, let alone receive any response... so I know my item is gone. I simply advise that if you want to stay at this property, try to avoid not only housekeeping but the front desk staff as well if you want a good experience. If you need to interact with either of them (which most of us do), then I would definitely recommend you go somewhere else!

I first visited this hotel in 2018. In 2022, this hotel is suffering a little from the aftermath of the pandemic. The rooms are spacious, the bed comfortable, 3 chairs in the room, one office type, one straight chair and one easy chair, plus a work table. Mini-fridge in the room. Garden-facing rooms have a pleasant view. There were some minor deferred maintenance issues. No daily maid service, a Covid innovation that should be reversed, IMHO. The pre-pandemic excellent breakfast has now been reduced to a minimal ”grab 'n go” bag. The 4 employees I encountered were friendly and helpful. The room rate on Trip.com was reduced appropriately given the reduced service.

Only thing that wasn't to my liking was there was only entrance They wanted yew to enter through instead b4 they use to have a variety of entrances accessible to the hotel it was a hassle moving my belongings from the father side of the hotel nd my room was on the 3rd floor. Nd no baggage dolly that they use to have b4 that wasn't Available either

The location of the hotel is very close to the airport, you can walk, you will be through the airport parking lot! Hotel facilities are very old, there is no service at all, enough for overnight stay at the airport!

The manager, Jorge Ponce and staff member Karina absolutely do not care about guest safety! I understand that this site isn't on par with the likes of a Marriott or Hilton, but at the very least they should care about guest safety. I was in room 207 next door to a belligerent, raging guest. He carried on screaming and banging around on already thin walls/doors. I contacted the front desk where Karina claimed she would check for the disturbance. I have no way to verify whether or not she did. She did not follow up with me, not even to check to see if I was okay. I contacted Orbitz to see if a resolution could be had. I asked to change rooms, she claimed there were none. I asked for a refund, even partially. She and the manager said they could do no such thing. Jorge Ponce, the manager gave me a bogus phone number claiming it was to their corporate office. So I found the correct number myself. I am a travel nurse in the area who was solo and asked the manager Jorge if he would leave his mother/sister/aunt/daughter in such a predicament knowing it was unsafe. HE DOES NOT CARE. Needless to say, I left that dump quickly! It was a 1 night stay that unfortunately turned to 2, where there are transient/homeless people sleeping in the stairwells, people leaving the doors intended to be secured from non-guests propped open for anyone to roam through, front desk personnel with bad attitudes and no concern for safety. Only 1 guest is allowed in the front office where you check in so if you're there in the summer you'll be stuck outside in Fresno's horrible dry heat while the front desk personnel takes their precious time, instead of being considerate of other's well being and time. If you can afford to go elsewhere, do that. Don't let the pics fool you, they're cheap for a reason. THEY DON'T CARE.

The road was blocked by heavy snow, so I couldn't get to the hotel, and I couldn't get a refund. Temporary diversion to other routes, it is still difficult to find a hotel temporarily, most of which are fully booked

Yes, coffee and fruit are always available at the front desk, the front desk service is very good, the rooms are all very good, good, clean and comfortable, in short, cost-effective, in the US emperor for a month, the price of this hotel is really good

Staff was awesome. They took good care of me. Breakfast was also great. I have to say staff was amazing

The interior space of the rooms is in need of updating. Poor and shotty workmanship is very evident in what is there now. The fitness room is accessed by an outside door next to the lobby and when I attempted to open it two homeless men staggered out. There were marks on the floor from spilt soda hopefully. It did not smell like urine but it was creepy. The have cameras in the unit but they either don't work or no one is monitoring the room. I recommened they do a couple physical sweeps every evening since it was mentioned this is not the first time they have had this problem. There is a container for dissenfectant wipes but it was empty. The fan in the fitness room does not work. The clock on the wall is not working. This is all in the fitness room. The parking situation needs to be addressed. One exit is closed so you have to go against the directional traffic arrows to get out of the property. We found the bed comfortable and the complimentary breakfast in the morning acceptable.